Implementation Project Manager

This is a remote position.

Full-Time | Remote-first within Israel | Applicants must be based in Israel​

We are looking for a hands-on Implementation Project Manager to take ownership of multiple client implementation projects in a fast-moving, customer-focused delivery environment.

• project ownership
  

• customer relationship ownership
  

• implementation delivery
  

• developer coordination
  

• project budget management and commercial accountability
  

• operational execution​
  

It is suited for someone who enjoys working directly with customers, managing multiple implementation projects simultaneously, and driving projects from kickoff through successful delivery.

About the company

We are a boutique implementation and delivery company specializing in CRM and business systems, working primarily with Zoho-based solutions and similar platforms.

We operate as a remote-first team, managing multiple client projects in parallel across different industries.

The environment is highly client-facing, execution-oriented, and fast-paced, requiring strong ownership, communication, prioritization, and the ability to keep multiple projects moving successfully simultaneously.

What You’ll Do

• Own multiple customer implementation projects from project initiation through successful go-live.
  
• Serve as the primary day-to-day contact for assigned customers
  
• Lead customer meetings, workshops, and project status sessions
  
• Understand business requirements and translate them into structured project plans and actionable tasks
  
• Coordinate developers, consultants, and implementation resources throughout the project lifecycle
  
• Maintain complete visibility across project scope, timelines, priorities, risks, blockers, task ownership, documentation, and overall delivery status.
  
• Proactively identify delivery risks, manage scope, effort, timelines, budgets, and customer expectations while maintaining accurate project information and contributing to continuous improvement of delivery processes.
  
• Monitor project budgets, effort utilization, and delivery profitability, ensuring projects remain within agreed commercial boundaries.
  

The Role

70–80% hands-on project management and customer delivery

20–30% of project planning, coordination, documentation, and operational execution

The role is primarily remote, with occasional meetings at client offices as needed.

This is not a PMO or coordination-only role.

What We’re Looking For

• Proven experience managing multiple client-facing software implementation projects simultaneously
  
• Strong customer management and communication skills
  
• Strong conflict resolution and negotiation skills with the ability to balance customer needs and delivery constraints.
  
• Experience leading customer meetings and managing customer expectations
  
• Experience coordinating developers, consultants, or technical implementation teams
  
• Hands-on implementation experience with the ability to understand business requirements, discuss implementation approaches with customers, and work effectively with consultants and developers throughout the implementation lifecycle.
  
• Strong technical orientation with the ability to understand CRM/business application concepts, workflows, integrations, and implementation processes (software development experience is not required).
  
• Excellent interpersonal skills and emotional intelligence, with the ability to build trust and long-term relationships with customers and internal teams.
  
• Ability to translate business requirements into structured execution plans
  
• Strong planning, organization, and prioritization skills
  
• Ability to manage scope, timelines, risks, and delivery accountability
  
• Business and commercial awareness, with the ability to balance customer satisfaction, project scope, timelines, budgets, and delivery quality.
  
• Excellent follow-up and execution discipline
  
• Comfortable working in fast-moving, dynamic environments
  
• High ownership mentality and strong attention to detail
  
• Strong decision-making skills with the ability to prioritize, resolve issues, and make sound decisions in dynamic customer environments.
  
• Fluent Hebrew (spoken and written) – mandatory
  
• Strong written and verbal English communication skills.
  
• Experience working with CRM or business application platforms such as Zoho, Salesforce, HubSpot, Microsoft Dynamics, Monday.com, or similar implementation environments
  
• Naturally, takes ownership, follows through relentlessly, and proactively closes open items without requiring constant management follow-up.
  
• Comfortable asking questions, validating assumptions, and challenging unclear information before making commitments.
  
• Strong follow-up discipline with the ability to ensure commitments are completed rather than simply assigned.
  
• Excellent stakeholder management skills, with the ability to influence, align expectations, and build strong collaborative relationships across customers and internal teams.
  
• Strong documentation discipline and attention to maintaining accurate project records and customer communications
  
  

Strong Advantage

• Hands-on experience managing Zoho implementation projects
  
• Experience working for a Zoho Partner
  
• Experience with Zoho One applications such as CRM, Projects, Desk, Analytics, Flow, or Creator
  
• Experience implementing CRM or business applications using structured implementation methodologies.
  
• Experience in boutique implementation or multi-client delivery companies
  
• Experience inheriting active customer projects and bringing them under control
  
• Business process analysis and requirements gathering experience
  

What You’ll Get

• Ownership of customer implementation projects from day one
  
• Direct impact on customer success and delivery quality
  
• A collaborative team where your contribution is highly visible
  
• Exposure to a wide variety of customers and industries
  
• Opportunity to develop professionally within one of Israel's leading Zoho implementation partners
  
• Remote-first work environment