Implementation Specialist

The candidate will have responsibilities across the following functions:

Leadership and Strategy:

• Own and continuously evolve the end-to-end deployment methodology, from initial discovery through production sign-off and handoff to Support.
• Lead and mentor a team of Implementation Engineers, setting technical standards through architecture reviews, deployment script reviews, and structured coaching.
• Serve as the senior escalation point for complex, high-stakes deployments involving multi-petabyte environments, multi-site architectures, or compliance-sensitive configurations.
• Define and track deployment KPIs including time-to-go-live, first-deployment success rate, CSAT, and post-deployment ticket volume.
• Partner with Sales and
• Customer Success leadership to forecast deployment capacity, manage pipeline, and align on customer timelines.
• Present deployment readiness reviews and post-implementation reports to internal stakeholders and customer executives.

Technical Execution:

• Architect deployment plans for the most complex customer environments: multi-vendor NAS (NetApp, Dell EMC, VAST Data, Qumulo), hybrid cloud, and multi-cloud configurations.
• Lead hands-on deployment of Komprise Directors, Observers, and Proxies across enterprise on-premises and cloud infrastructure (AWS, Azure, GCP).
• Troubleshoot and resolve the hardest deployment blockers involving Linux, networking (TCP/IP, DNS, VLAN, firewalls), NFS/SMB protocols, Active Directory, Kerberos, and permission models.
• Validate deployment quality through structured testing: data integrity checks, performance benchmarking, failover validation, and security compliance verification.

Process and Enablement:

• Build and maintain the deployment knowledge base: implementation runbooks, environment-specific playbooks, troubleshooting guides, and architecture reference diagrams.
• Develop and deliver training programs for Implementation Engineers, Support Engineers, and customer IT teams on Komprise deployment best practices.
• Establish a structured handoff process between Sales Engineering, Implementation, and Technical Support to eliminate gaps and ensure continuity.
• Drive continuous improvement through deployment retrospectives, failure pattern analysis, and systematic corrective action.
• Capture and relay field insights to Product Management and Engineering to reduce deployment friction and influence the product roadmap.

Requirements:

• Experience: 8+ years of experience in implementation, professional services, solutions engineering, or deployment-focused roles with enterprise software or SaaS platforms.
• Coaching: 2+ years of experience leading or mentoring technical teams in a deployment, professional services, or field engineering capacity.
• Technical: Deep expertise in enterprise storage: NAS (NetApp ONTAP, Dell EMC Isilon/PowerScale, VAST Data, Qumulo), object storage (S3-compatible), and cloud storage services (AWS S3, Azure Blob, GCP Cloud Storage).
• Other Skills: Advanced Linux system administration and networking skills, including TCP/IP, DNS, VLAN, routing, firewall rules, and load balancers.
• Strong hands-on experience with NFS/SMB protocols, Windows Active Directory, LDAP, Kerberos authentication, and multi-domain permission models.
• Planning and Management ability: Excellent project management skills with the ability to juggle multiple concurrent deployments, manage stakeholder expectations, and deliver on timelines.
• Executive-level communication skills: comfortable running technical workshops, whiteboard architecture sessions, and customer steering committee reviews.
• Education: Bachelor's degree in Computer Science, Engineering, Information Technology, or equivalent practical experience.