Implementation Specialist (m/f/d) – Intelligent Document Processing (IDP)

Become Implementation Specialist (m/f/d) – Intelligent Document Processing (IDP) at Retarus.

Retarus is a worldwide provider of cloud-based messaging solutions at enterprise scale. We serve over 40% of the companies listed on the S&P Global 100, e.g. Adidas, Bayer, SAP, BNP Paribas, Goldman Sachs, T-Systems, Swarovski & UPS, as well as governmental agencies and major players in markets across the world. Privately owned and founder-managed for over thirty years, Retarus is customer-oriented, stable, a fair employer, and a strategic business partner with a long-term vision. With some 500 employees in 19 offices on four continents, Retarus operates locally and thinks globally: our teams are organized across borders and are highly integrated. This makes Retarus a multicultural, multilingual, and engaging workplace. We are committed to creating a diverse and dynamic environment for our employees, with generous compensation, time off, and a global, collaborative workplace.

What you´ll do

• Implement customer-specific IDP solutions end-to-end, from onboarding through go-live, including workflows, extraction rules, validation, and business logic
• Create and validate the connections needed for document exchange via EDI or API as an alternative
• Set up secure connectivity (VPNs) and coordinate technical prerequisites with customer IT and internal teams
• Translate customer requirements into clear technical tasks and run workshops, onboarding sessions, testing, and regular syncs
• Collaborate with Sales, Project Management, Product, and Development to ensure a smooth handover into operations
• Ensure documentation, security, and audit requirements are met

What you'll need

• Experience in technical implementations, onboarding, consulting, or integration roles, with a solid grasp of complex products and customer onboarding
• Knowledge of APIs, HTTPS, SFTP, VPNs, and networking concepts; EDI familiarity is a plus
• Experience with documentation, technical coordination, testing, and go-live preparation
• The ability to explain technical concepts clearly to technical and non-technical stakeholders
• Strong analytical thinking, a structured working style, and the confidence to manage multiple projects in parallel
• A great customer attitude, resilience under pressure, and strong accountability
• Excellent English (C1 or above); German is a strong plus

What we offer

• Mobile working and flexible working time
• Collaborative, diverse company culture and superior team spirit
• Flat hierarchies and great feedback culture
• Development opportunities & career perspective
• International business & cross-site collaboration
• Modern, dog-friendly offices with nice amenities
• Company-paid health insurance, public transportation, lunch vouchers and further benefits