Implementation Specialist
Job Title: Implementation Specialist I
Business Unit: PAR Excellence Systems
Department: Field Operations
Manager: Implementation Manager
FLSA Status: Full Time, Non-exempt
Travel Requirement: 75%
General Position Description
This entry‑level field implementation role focuses on building foundational technical skills, supporting on‑site installations, and delivering customer training under guidance while progressing toward independent execution. Implementation Specialist I supports clients’ needs related to the implementation, installation, and training of PAR Excellence hardware and software systems while maintaining high standards of customer service, accuracy, and professionalism.
Duties and Responsibilities
- Install PAR Excellence hardware as well as software ensuring proper operation of technology solutions
- Provide technology implementation and support of customer accounts
- Provide product training for both hardware and software
- Work with Technical Support to assist with resolving issues while on-site
- Assist with system configuration data, including par levels and units of measure, to support accurate installation and system functionality
- Support and assist with training activities for new Implementation Specialists under the guidance of senior implementation staff
Required Knowledge, Skills and Abilities
- Progression toward successful completion of Tier 1 technical knowledge and skills
- Ability to work independently as well as in a team environment
- Self-motivated, detail-oriented and organized
- Excellent oral and written communication
- Outstanding customer service skills
- Extensive travel required (75%)
Required Education, Credentials and Experience
- Prior experience in healthcare supply chain, hospital operations, or healthcare equipment installation is preferred but not required.
- Ability to obtain and maintain security clearance with PAR clients, including government accounts
PHYSICAL REQUIREMENTS:
Review each statement and check all that apply and state the percent of time required for each activity.
ACTIVITY | DESCRIPTION | % OF TIME |
CLIMBING | Ascending or descending stairs, ladders, ramps, etc., using feet and legs and /or hands and arms | 50% |
STOOPING | Bending body downward and forward by bending spine at the waist. | 75% |
KNEELING | Bending legs at knees. | 75% |
REACHING | Extending arms and hands in any direction. | 100% |
STANDING | Particularly for sustained periods of time. | 100% |
WALKING | Moving about on foot to accomplish tasks. | 100% |
PUSHING | Use of upper extremities to press against something with steady force in order to move something forward, downward or outward. 0 - 10 lbs ☒ 11 - 20 lbs ☒ 21 - 50 lbs ☒ 51 lbs or more ☐ | 25% |
PULLING | Use of upper extremities to drag, haul or tug objects. | 25% |
LIFTING | Raising objects from a lower to a higher position, requiring the use of upper extremities, back muscles, and legs. 0 - 10 lbs ☒ 11 - 20 lbs ☒ 21 - 50 lbs ☒ 51 lbs or more ☐ | 50% |
CARRYING | Holding and moving/transporting an object about 0 - 10 lbs ☒ 11 - 20 lbs ☒ 21 - 50 lbs ☒ 51 lbs or more ☐ | 50% |
FINE MOTOR | Picking, pinching, typing, primarily with fingers rather than the whole hand or arm as in handling. | 75% |
FEELING | Perceiving attributes of object-shapes, size, temperature, texture-by touching with skin, particularly that of using fingertips. | 75% |
TALKING | Expressing or exchanging ideas by means of the spoken word. Must convey detailed or spoken instructions to others accurately, loudly or quickly. | 100% |
HEARING | The process of perceiving the nature of sounds. Receives information through oral communication. | 100% |
SEEING | The process of perceiving objects by use of the eyes-position, shape, color, depth perception, visual inspection. | 100% |
For these skills, PAR Excellence will offer a competitive salary along with a full benefits package including medical, dental, life insurance, company provided short term and long term disability, 401k with company match, paid vacations and holidays.