Implementation Specialist

About the company

Our client is a fast-growing software company.

The role

Raydar is recruiting for this role on behalf of our client. Take charge of customer automation projects from the first trial through live operation. Serve as the main contact for customers, build solutions with the help of AI tools, and pass practical insights back to the engineering group.

What you'll do

- Step into customer projects during the trial stage, run the opening meetings and own the creation and handover of automated workflows.

- Hold discovery sessions with operations staff and convert their documented procedures into precise specifications.

- Handle a portfolio of customer rollouts in parallel, keeping live automations dependable and diagnosing breakages when connected systems change.

- Turn trial engagements into longer-term agreements by becoming the day-to-day relationship lead for each account.

- Relay patterns of problems and unmet customer needs to engineers so they can inform product direction.

Requirements

What we're looking for

- Background in a customer-facing delivery, consulting, operations or account-oriented role at a technology company.

- Daily hands-on use of AI tools in your work.

- Working knowledge of at least one of web automation, APIs or SQL.

- Skill at gathering requirements from both technical and non-technical colleagues and turning them into clear workflow definitions.

- Willingness to work a six-day in-office schedule.

- Ability to work on-site full time in the San Francisco area.

Bonus points

- Exposure to healthcare or a related operations setting.

- Prior time at an early-stage startup.

Benefits

Compensation and benefits

- Base salary: USD 150,000 to 200,000 per year

- Equity

Location and work model

- San Francisco, CA, United States

- On-site, 6 days per week in office

- Full-time