Implementation Specialist, Software Consultant

Job description:

Are you looking for a role that will use your problem solving skills, technical interests and client communication skills to their full potential? If so, this might be the perfect role for you.

Thomson Reuters are looking for a Software Implementation Specialist to work with global clients and lead the implementation of ONESOURCE Pagero - our e-invoicing compliance software - with their systems. This is the perfect role for a well-organised, collaborative and analytical person that wants to grow their career within the software implementation space and collaborate with a varied book of clients. You'll use your knowledge of coding, excellent communication skills and problem solving skills to tackle client configuration issues and ensure a the highest level of service to our clients.

Key responsibilities:

As an Implementation Specialist with Thomson Reuters, you will:

• Act as a specialist in large, cross-functional software implementation team that specialises in e-invoicing solutions.
• Work directly with global clients to Understand their ONESOURCE Pagero implementation requirements. You'll run product demonstrations, deliver end-user and super-user training whilst configuring the software to meet their requirements.
• Use your analytical, project management and problem solving skills to test client software implementations.
• Troubleshoot issues and ensure that project plans are running to the required timelines and within budget.
• Resolve customer support issues by working with clients directly and collaborating with internal teams (such as product, sales and support) on a range of pre-sales software demos, and prospectively scoping client needs.
• Design, develop, and document project deliverables according to timelines and budgets.

Required Qualifications

You're a fit for the role of Implementation Specialist if your background includes:

• An interest in software and how it is implemented and configured at a range of global institutions.
• An understanding of basic coding with the desire to learn and develop your skills within a software setting.
• An analytical mindset. You may have gained this through your academic studies or wider interest in coding, economics or project management.
• A collaborative attitude, able to work closely with colleagues at various levels of seniority and communicate sometimes complex solutions to international clients.
• Excellent communication skills in both English and Spanish, able to deliver the highest level of customer service to our clients.
• Demonstrated ability to successfully manage complex scenarios in fast-paced environments, prioritizing competing demands and delivering high-quality results under tight deadlines.

Preferred Qualifications:

Experience working with Europe or be able to work a 6:00 am to 3:00 pm working shift