Implementation Specialist

Join the Team: Spectrio Careers

Spectrio empowers human engagement by creating authentic experiences through content, innovation, and measurable insight that drive growth.

About Spectrio

Spectrio isn’t just a digital signage provider; we are the architects of modern customer experiences. From healthcare to automotive, we empower over 150,000 global locations to transform their physical spaces into dynamic digital destinations.

Headquartered in Tampa, Florida, Spectrio consistently ranks among the fastest-growing and largest companies in the Tampa Bay area. As an 11-time Inc. 5000 honoree and a member of the Tampa Bay Business Journal’s “Fast 50” and “Tampa Bay 200,” we are a proven leader in innovation. Our software consistently receives praise for its features and ease of use on Capterra and G2, earning multiple awards for technology and creative excellence.

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This position is open to external candidates in Florida, North Carolina, or Texas and offers the flexibility of remote work. Internal candidates are also encouraged to apply.

Primary Objective:
The Implementation Specialist is passionate about the Spectrio products and mission while providing first response to customize and install on-premise equipment for our clients.

Responsibilities include:

• Control point for field-related service activities
• Assigning, controlling, and dispatching service technicians
• Monitor workflow and load to qualified technicians
• Coordination of tech scheduling with clients
• Evaluate and reassign work as needed
• Answer client inquiries via phone and email, provide technical assistance and support to our clients via on-site technicians
• Comprehend and apply technical information, and present technical information to customers in a non-technical manner
• Acquire the information necessary for new installations and hardware configurations
• Perform data entry duties, monitor, operate or coordinate and assist others in the operation of dispatch/installation
• Utilize computer equipment, software and diagnostic tools to perform a broad range of computer operations assignments
• Update supervisor on status of projects or technical issues
• Identify higher level support issues and escalate to appropriate team member/s or department when necessary
• Log all incidents, case updates, and hardware info, into the company's designated support system.
• Perform other duties as assigned