Implementation Specialist - TPRM
Description
WHO WE ARE
Headquartered in Nashville, Tennessee, Ncontracts leads the industry in integrated risk management and compliance solutions, serving over 5,000 financial institutions nationwide. As an eight-time Inc. 5000 Fastest Growing Companies honoree and consistent year-over-year recipient of "Best Places to Work" awards, we offer a thriving, work environment where career growth and life-work balance go hand in hand.
At Ncontracts, you'll join a team of industry experts dedicated to strengthening the financial services sector through innovation and thought leadership. We're seeking creative, collaborative, and self-driven professionals across all areas of our business - from developing cutting-edge solutions to sales, marketing, customer support, and beyond. Join us in our mission to make the financial industry stronger and more resilient, while advancing your career in a supportive, dynamic environment that values your unique skills and perspectives.
JOB DESCRIPTION
The TPRM Implementation Specialist is responsible for leveraging best-in-class implementation practices to successfully onboard Ncontracts clients. This role manages project tasks to ensure the timely completion of key milestones, collaborates with team members to facilitate accurate system conversions, and provides consultative guidance on Ncontracts’ products and services to effectively meet clients’ business requirements.
A successful Implementation Specialist demonstrates a strong client focus. They establish immediate rapport, quickly understand client needs, and tactfully address challenges while driving implementations forward. They also bring strong influencing skills to help clients fully adopt and utilize Ncontracts, maximizing business productivity, client satisfaction, and long-term retention.
ESSENTIAL FUNCTIONS
Lead client transitions from existing systems to the Ncontracts product suite, ensuring smooth conversions through effective client service and change management.
Serve as the primary client contact and subject matter expert on the Ncontracts product suite, building strong relationships based on trust and clear expectations.
Conduct client training sessions via phone, web, or in person to support adoption and success.
Analyze client needs, recommend solutions, and proactively consult and advise on best practices and process changes to ensure implementation goals are achieved.
Ensure client requirements and objectives are well defined, documented, and understood by the project team.
Maintain accurate project status in Ncontracts’ project management system to keep projects on track and completed in a timely manner.
Collaborate with leadership, support teams, and sales partners to align client expectations, address issues, and provide product expertise.
Continuously improve the implementation process to enhance client experience, satisfaction, and retention, including recommending advancements in project management practices and methodologies.
Transition clients to ongoing Client Support resources upon successful implementation.
QUALIFICATIONS
2 years prior implementation or training experience required
Experience working in Vendor Management, Business Continuity, Enterprise Risk Management and/or Lending Compliance roles preferred
Knowledge or Ncontracts’ solutions a plus
Demonstrated proficiency with PC software with emphasis on Microsoft Office Suite and web tools for conferencing and training
Strong communications and interpersonal skills
Demonstrated organizational and time management skills
Ability to manage project completion with tight deadlines
Ability to work efficiently and effectively independently and on project teams
WE OFFER ALL REGULAR FULL-TIME TEAM MEMBERS:
A fun, fast-paced work environment
Responsible PTO Plan that meets or exceeds state and local medical and family leave laws
11 paid holidays
Community and social events to keep you connected and engaged
Mental Health Benefits
Medical, Dental and Vision insurance
Company-paid Group Life Insurance, Short- and Long-Term Disability
Flexible Spending Account & Health Savings Account
Aflac Benefits – Critical Illness, Cancer Protection, & Hospital Choice
Pet Insurance
401 (k) with company match with eligibility on Day 1 of employment
2 Paid Volunteer Time Off Days
And much more!
*Part-Time and Contractor positions are not eligible for company benefits, including paid time off, health insurance, and other employee benefit programs. Full-time temporary employees are eligible for certain group benefits after a waiting period; specific eligibility timing will be provided at the time of offer.
AAP/EEO Statement
Ncontracts provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Skills
As published by ashby · 14 questions
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- I certify that I, the undersigned applicant, have personally completed this application. I further certify that I have not knowingly withheld any information that might adversely affect my changes for employment and that the answers given by me are true and complete to the best of my knowledge. I understand that any omission or misstatement of fact on this application, or in any interview or document used to secure employment shall be grounds for rejection of this application or for immediate discharge if I am employed, regardless of the time elapsed before discovery. I hereby authorize Ncontracts and any of its subsidiaries (the “Company”) to investigate all statements given in this application, including my references, work record, and educations as well as all other matters related to my suitability for employment, and unless otherwise noted, to contact my present and former employers. I also authorize the references and employers I have listed to disclose to the Company any and all documents and other information related to my work records and employment, without giving me prior notice of disclosure. In addition, I hereby release the Company, my present and former employers and all other persons and entities from any and all claims, demands or liabilities arising out of or in any way related to such investigation or disclosure. I understand that nothing in this application or communicated during any interview creates a contract for employment between me and Ncontracts or any of its subsidiaries (the “Company”). I further understand that if hired, my employment with the company is at will, and that I or the Company may terminate my employment at any time without notice and without any reason. I understand that no promises or representations to the contrary are binding on the Company unless made in writing and signed by me and the CEO or an authorized representative of Ncontracts.