Implementation Specialist

Job Opening: Implementation Specialist

Company: Iween Software Solutions

Job Location: Bangalore

Experience: 2+ Years

Employment Type: Full-Time

About Iween Software Solutions

Iween Software Solutions is a leading SaaS-based travel technology company providing innovative B2B and B2C travel solutions. We are looking for a proactive, customer-focused Implementation Specialist to manage product deployments, client onboarding, implementation, training, and ongoing customer support.

If you enjoy working directly with customers, coordinating with cross-functional teams, and delivering successful software implementations, we'd love to hear from you.

Key Responsibilities

Manage end-to-end implementation of Iween Software Solutions' products.

Deploy SaaS travel portals for domestic and international clients.

Configure API Credentials and portal settings.

Coordinate project implementation activities and share regular project status updates with stakeholders.

Act as the primary point of contact for clients during implementation and issue resolution.

Visit client locations, when required, for implementation, training, and post-deployment support.

Collaborate with Technology, QA and Sales teams to ensure timely resolution of customer queries.

Understand client business requirements and provide appropriate product solutions.

Deliver product demonstrations and user training sessions.

Maintain implementation documentation, issue logs, SOPs, and knowledge base articles.

Ensure a high level of customer satisfaction through proactive communication, ownership, and timely follow-ups.

Required Qualifications

Bachelor's degree in any discipline.

Minimum 2 years of experience in Product Implementation, or a similar customer-facing role.

Excellent communication skills in English and Hindi.

Strong ownership, accountability, and customer-centric approach.

Excellent coordination and stakeholder management skills.

Strong analytical and problem-solving abilities.

Willingness to travel to client locations as required.

Preferred Skills

Experience in the Travel or Travel Technology industry.

Hands-on experience with B2B and B2C travel platforms.

Experience supporting domestic and international clients.

Knowledge of travel booking systems, fare management, and SaaS platforms.

Prior experience in customer onboarding and software implementation projects.

Why Join Us?

Opportunity to work on cutting-edge travel technology solutions.

Exposure to domestic and international client implementations.

Collaborative and growth-oriented work environment.

Opportunity to work closely with Sales, Technology, and Business teams.