Implementation & Support
About the role
We are seeking an experienced Implementation Support to join the team at PT MARVELSOFT SOLUTIONS INDONESIA'. As a Implementation Support, you will play a crucial role in providing technical assistance and resolving issues for our clients. This is a full-time position based in North Jakarta, Jakarta.
What you'll be doing
Providing timely and efficient technical support to clients, addressing their queries and resolving any issues they may encounter
Investigating and troubleshooting problems, identifying root causes and implementing appropriate solutions
Documenting and maintaining detailed records of support activities and resolutions
Collaborating with the development team to identify and escalate complex issues, and provide feedback for product improvements
Continuously expanding your knowledge and skills to stay up-to-date with the latest technologies and industry trends
Delivering exceptional customer service and maintaining strong relationships with clients
What we're looking for
Relevant degree in Information & Communication Technology or a related field
Minimum 2 years of experience in a similar IT support role, preferably within the software / POS industry
Strong problem-solving and analytical skills, with the ability to quickly identify and resolve technical issues
Excellent communication and interpersonal skills, with the ability to explain complex technical concepts to non-technical stakeholders
Proficient in using various software tools and technologies relevant to the role
Proven ability to work independently and as part of a team, with a customer-centric mindset
Passion for staying up-to-date with the latest industry trends and technologies
What we offer
At PT MARVELSOFT SOLUTIONS INDONESIA', we believe in fostering a collaborative and supportive work environment. We offer a competitive salary, opportunities for professional development, and a range of employee benefits to support your wellbeing. If you're looking to join a dynamic team and contribute to the success of our growing company, we'd love to hear from you.
Apply now and take the first step towards an exciting new role as a Implementation & Support with PT MARVELSOFT SOLUTIONS INDONESIA'.