Implementations Analyst - Client Onboarding

Are you looking for an exciting opportunity to join a dynamic and growing team in a fast paced and challenging area?

As a Client Onboarding Analyst in the Client Onboarding team, you will be integral to the client onboarding process, ensuring smooth transitions to the banking platform.

Job responsibilities

• Support the end-to-end client onboarding process, ensuring a seamless experience across various products and platforms.
• Address client inquiries and troubleshoot problems, utilizing your developing skills in strategic planning.
• Process implementation requests accurately and efficiently, adhering to established policies and procedures.
• Collaborate with internal stakeholders to drive mutually beneficial outcomes, leveraging your skills in influence and internal stakeholder management.
• Conduct client due diligence promptly, ensuring compliance with quality and detail standards as per Policy & Procedures, while analyzing AML risks from a technical perspective and identifying and escalating potential risks and operational issues as necessary.
• Provide advice and guidance to team members and internal stakeholders within own area of responsibility to create and foster an environment of continuous improvement.
• Contribute ideas and participate in efforts to drive continuous improvement to enhance service delivery.
  

Required qualifications, capabilities, and skills

• Demonstrated ability to apply strategic planning principles in a client operations context, with a focus on improving service center operations.
• Proficiency in using automation technologies to optimize service center operations and improve client experience.
• Proven skills in managing internal stakeholders, with the ability to establish productive working relationships and drive mutually beneficial outcomes.
• Bachelor Degree or equivalent.
• Strong interpersonal, analytical, problem solving, negotiating, influencing, facilitation, organizational, prioritization, decision-making and conflict resolution skills.
• Excellent communication skills.
• Open-minded and willingness to share information, knowledge, and expertise with peers and team members.

Preferred qualifications, capabilities, and skills

• Ability to support continuous improvement initiatives, assist in project management efforts, and utilize presentation skills to communicate operational insights.
• Ability to multi-task and manage multiple streams of work at any given time
• Proactive attitude with a passion for driving best practices while maintaining a consultative approach by understanding and anticipating business partner needs and proactively delivering solutions.

Shift Schedule: 3pm-12am PHT, weekends off