Import Ocean Coordinator
Summary
Coordinates import logistics by managing communications with clients, vendors, and warehouses, ensuring documentation and compliance with customs and EManifest regulations.
The Import Coordinator is responsible for the day-to-day tasks involved with customer service and communications with our clients, origin offices, agents, and vendors to achieve our ultimate goal – customer satisfaction.
- Monitor and action daily emails from origin offices, agents, clients, and vendors.
- Monitor EManifest close messages for acceptance and immediately notify origin of any errors or exceptions.
- Ensure warehouses are notified and provided with all correct required documentation, EDI transmissions, and container pickup numbers for all containers and/or coloads.
- Check OS&D offload reports and photos received from warehouses for cargo damages and/or overages and/or shortages and notify origin with discrepancies.
- Superior Customer Service aptitude, detailed oriented, multi-tasker, and ability to adapt to a fast paced environment.
- Bilingual English/French
- Minimum 3 years experience from freight forwarding or NVOCC consolidator environment.
- Knowledge of customs regulations and understanding of Incoterms
- Knowledge of EManifest regulations
- Full computer literacy including ability to work with Microsoft Outlook, Word, Excel and Teams
Benefits include Group Insurance covering Health, Dental, Life, AD&D, LTD and Critical Care Insurance, HSA and Wellness account coverage after 90 days. We also offer a RRSP and a matching DPSP plan after 12 months of uninterrupted service.