Import Project Manager (Remote)

We are HALO! We connect people and brands to create unforgettable, meaningful, and lasting experiences that build brand engagement and loyalty for our over 60,000 clients globally. Our nearly 2,000 employees and 1,000 Account Executives located in 40+ sales offices across the United States are the reason HALO is the global leader in branded merchandise, uniform programs, and recognition and incentive solutions.

Halo is looking for an Import Project Manager who is responsible for coordinating sourcing, import, compliance, and logistics activities for custom promotional product programs from initial request through final delivery. This role serves as a central project owner across Sales, Account Management, Sourcing, Compliance, Logistics, suppliers, testing laboratories, and other internal partners to ensure projects are delivered on time, within requirements, and with appropriate documentation and risk controls.

The ideal candidate is highly organized, detail-oriented, and comfortable operating in a fast-paced, deadline-driven environment. They can manage multiple projects at once, communicate clearly with internal and external partners, anticipate issues, and remain calm, constructive, and solutions-oriented when supporting demanding or time-sensitive sales stakeholders.

Responsibilities

Import Project Management

• Manage assigned import projects through the full life cycle, including intake, quotation, sourcing, product development, sampling, testing, production, shipment, customs/import coordination, delivery, and closeout.
• Develop project plans, timelines, milestones, owners, and status updates; actively drive follow-through and escalate risks, delays, and decisions requiring attention.
• Coordinate multiple concurrent projects with varying levels of complexity, urgency, product requirements, and delivery commitments.
• Maintain accurate project records, specifications, approvals, testing documentation, production details, and shipment of information in the applicable systems and tools.
• Identify process gaps and recommend practical improvements that increase visibility, reduce risk, and improve speed and consistency.

Sourcing and Supplier Management

• Request and compare supplier quotations, confirm assumptions, and communicate pricing, minimum order quantities, tooling, packaging, lead times, and other commercial considerations.
• Coordinate product specifications, artwork, samples, approvals, revisions, and production readiness with suppliers and internal partners.
• Build productive working relationships with overseas suppliers, factories, trading companies, and other external partners.
• Support supplier issue resolution and escalate quality, timing, cost, or service concerns when appropriate.

Compliance and Quality

• Coordinate product compliance requirements from project intake through delivery, including applicable testing, inspections, certificates, declarations, and supporting documentation.
• Manage compliance testing workflows with suppliers, testing laboratories, and internal compliance partners; confirm that required testing is completed, current, and aligned to the product and destination requirements.
• Review test reports and compliance documentation for completeness and accuracy, track open items, and escalate failures, exceptions, or nonconformance before production or shipment whenever possible.
• Maintain organized compliance records and support audit readiness, documentation requests, corrective actions, and process controls.
• Partner with Sourcing, Legal, Logistics, and other stakeholders to identify and mitigate import, product, supplier, and delivery risks.

Logistics and Import Coordination

• Coordinate logistics activities, including production readiness, freight planning, shipping documentation, routing, tracking, delivery timing, and issue resolution.
• Partner with logistics and freight teams to monitor shipments, manage exceptions, and communicate changes that may affect customer commitments.
• Support accurate and timely preparation and collection of commercial invoices, packing lists, certificates, bills of lading, and other required import or shipping documents.
• Monitor key dates such as sample approvals, production completion, freight departure, customs clearance, and final delivery; proactively communicate potential impacts.
• Develop a working understanding of international shipping, import requirements, freight modes, lead times, and the operational trade-offs that affect cost and service.

Sales and Cross-Functional Partnership

• Serve as a reliable project partner to Account Executives, Sales, Account Management, and other internal stakeholders from opportunity through delivery.
• Translate sales and customer requirements into clear sourcing, compliance, product, and logistics actions.
• Set clear expectations regarding timelines, requirements, trade-offs, and next steps while maintaining a customer-focused and collaborative approach.
• Communicate effectively with stakeholders who may have urgent, changing, or demanding needs; remain professional, composed, responsive, and appropriately assertive.
• Provide clear status reporting, surface decisions needed and offer solutions or alternatives when the original plan is at risk.
• Collaborate with internal teams, including Global Sourcing, Compliance, Logistics, Merchandising, Finance, Operations, and Sales.