Import Transportation Agent

Open 28d

Scope of Position

Ensure timely and accurate movement of freight and information, while providing exceptional customer service within the Import Department.

Major Duties and Responsibilities

Ensure smooth and timely freight process flow
Ensure accurate and timely data entry into our operational system
Track and trace ocean shipments through the transportation cycle
Ensure documents are timely sent and arrival notices communicated to overseas and customers
Ensure accurate and timely client and vendors billing.
Interact with our customers in arranging their international shipments, meeting customer service standards.
Contribute to maintain good relationships with suppliers (Ocean carriers, trucking companies and others involved).
Meet compliance at all times to regulations internal and external in accordance with government regulations.
Understand department process flow, and looking for best practices to improve operational efficiency and productivity
Ensure all customers standard operating procedures in place and updated in the SOPs
Meet KPI standards in accordance with the Company’s procedures
Overseas communications, timely responses to mails and requests (internal and external)

Customer Service Experience
Operations/Industry knowledge preferred but not required
Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results
Pro-active, strong organizational skills
Proven analytical skills
Good computer skills (Excel, Word)
Must be eligible to work in the US without sponsorship

Expeditors offers excellent benefits:

See also