IMS & Process Excellence Manager - IMEA

Role Overview:

You will perform the following tasks for our MNC Client's business in the IMEA (India, Middle East, Africa) region:

- You support and improve internal integrated management system (IMS) for quality, health and safety (HSE), data protection, and information security, helping us achieve high operational standards in all processes.

- You assess current IMS processes and collaborate with stakeholders to identify optimization opportunities, ensuring consistent quality in their services.

- You create and update formal process descriptions and reporting standards (including KPI definition and tracking) to enhance transparency and accountability within the organization.

- You manage, plan, and carry out internal audits to proactively identify and mitigate risks.

- You lead root cause analysis and corrective action planning for significant HSE incidents or quality non-conformities.

- You oversee the quality and safety compliance of third-party contractors and partners within the IMEA region.

- You define functional requirements for digital IMS solutions and provide subject-matter expertise during implementation.

- You assist in organizing training sessions to raise awareness about quality management, health and safety, data protection, and information security, ensuring employees are well-informed and engaged.

Experience & Other Qualifications:

- Completed studies in a relevant field.

- Minimum of 10 years of relevant work experience.

- Very good English (C1 Advanced).

- Solid experience with management systems (e.g., ISO 9001, 45001, 14001, 27001).

- Experience with regional regulations (GCC, India, Africa) particularly regarding local data protection.

- Experience in conducting internal or external audits.

- Proven experience in process analysis and improvement.

- Lean Six Sigma Certification (Nice to Have).

- Basic knowledge of risk analysis and project management required.

- Intercultural competence.

- Excellent communication skills with different stakeholder groups.

- Experience in organizational change management.

- Willingness to travel up to 50% of working time.