IN_Manager_Salesforce CRM Business Analyst (Sales & Service Cloud)\GCC_Advisory_Gurgaon (India)
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Description
| Job Description & Summary: | Looking for a Salesforce CRM Business Analyst with strong functional expertise in Sales Cloud and Service Cloud. The candidate will work closely with business stakeholders and technical teams to gather requirements, analyze processes, and translate business needs into scalable Salesforce solutions. |
| Job Position Title: | IN_Manager_Salesforce
CRM Business Analyst (Sales & Service Cloud)\GCC_Advisory_Gurgaon
(India) |
| Responsibilities: | ather,
analyze, and document business and functional requirements. Conduct workshops with business stakeholders and SMEs. Translate requirements into user stories, acceptance criteria, process flows, and functional specifications. Analyze and optimize Lead, Account, Contact, Opportunity, and Case Management processes. Support Salesforce Sales Cloud and Service Cloud implementations/enhancements. Coordinate with architects, developers, QA, and business teams throughout the delivery lifecycle. Support UAT, defect management, release readiness, and user adoption. Recommend CRM process improvements and Salesforce best practices |
| Mandatory skill sets: | Strong experience as a
Salesforce Business Analyst / CRM Business Analyst. Hands-on functional knowledge of Sales Cloud & Service Cloud. Understanding of Lead-to-Opportunity, Case Management, Account & Contact Management, workflows/automation, reports, and dashboards. Strong knowledge of Agile/Scrum, Jira, user stories, UAT, and requirement documentation. Excellent stakeholder management and communication skills. Salesforce Business Analyst / Administrator certification preferred. |
| Preferred skill sets: | Salesforce
Sales Cloud & Service Cloud implementation experience. Strong knowledge of Lead-to-Opportunity, Case Management, CRM workflows and automation. Experience in requirements gathering, user stories, process mapping, UAT and stakeholder management. Exposure to Agile/Scrum, Jira, reports and dashboards. Salesforce Business Analyst / Salesforce Administrator certification preferred. Good understanding of Salesforce integrations, APIs and data migration is an added advantage. |
| Years of experience required: | 7 to 9 Years |
| Education qualification: | BE/B.Tech/M.Tech/MBA/MCA |