IN_ Manager_Senior CCaaS Developer _Agentic Automation_GCC_Advisory_Bangalore

Job Description & Summary: We are looking for a hands-on CCaaS Technical Lead with expertise in designing, developing, and implementing enterprise contact center solutions using Genesys Cloud CX and Amazon Connect.

Job Position Title:

IN_ Manager_Senior CCaaS Developer _Agentic Automation_GCC_Advisory_Bangalore

Responsibilities:

• Development

• Build and configure:

• Genesys Architect Flows

• Genesys Data Actions

• Amazon Connect Contact Flows

• Agent Assist solutions

• Develop custom integrations and automation frameworks

• Cloud Engineering

• Develop AWS-based microservices

• Implement Lambda functions

• Build EventBridge integrations

• Create API-based integrations with enterprise applications

• Contact Center Enablement

• Configure routing strategies

Mandatory skill sets:

• AI & Conversational Solutions

• Build and deploy chatbots and voice bots

• Integrate GenAI services

• Implement agent productivity tools

• Develop conversational workflows

• Testing & Deployment

• Create deployment pipelines

• Support UAT and production deployments

• Perform root cause analysis and troubleshooting

• Ensure platform reliability and performance

• Required Skills

• Strong Expertise In

• Genesys Cloud CX

• Amazon Connect

• AWS Lambda

• Amazon Lex

• REST APIs

• JSON

• JavaScript / TypeScript

• Python

• Good To Have

• Bedrock

• OpenAI

• DevOps CI/CD

• Certifications

• Genesys Cloud Developer Certification

• AWS Developer Associate

• AWS Solutions Architect Associate

• Key Competencies

• Contact Center Consulting

• Solution Design

• Stakeholder Management

• Problem Solving

• Communication Skills

• Agile Delivery

• Ability to understand government, enterprise, or business process documentation.

• Experience in requirement gathering and stakeholder communication.

• Ability to conduct demonstrations, training sessions, and user support.

• Language Requirements

• Mandatory

• Read, write, and speak Gujarati fluently.

• Good verbal and written communication skills in English

Preferred skill sets:

• Good verbal and written communication skills in English

Years of experience required:

4Years-7Years

Education qualification:

• BE/B.TECH/MCA or equivalent