IN-RBAI_Customer quality / Plant quality champion_IN
Summary
Oversee plant quality systems, customer PPAP processes, and defect reduction initiatives while managing claims and audits for an automotive manufacturer in Chennai.
Ensure requirements of Quality management system for the plant
Build required systems for automotive QMS certification.
Support in change management process – Customer info / approval
Review and authorize quality gates for new projects.
Coordinate for customer PPAP. & Series support for customers.
Claim management in case of 0 km complaints / warranty handling and analysis of field failures.
IQIS system management for all types of complaints.
Coordinate and drive improvements in terms of quality within the value stream from source / make and
deliver.
Implement zero defect quality initiatives in the plant
Coordinate for risk assessment in case of concessions / complaints
Coordinate and face internal / external system audits and customer audits.
Support to Conduct product audits and process audits.
B.E Mechanical Engineering / Electrical Engineering
Minimum 5 years of experience in customer management in quality
Candidate should have good Negotiation skills, Communication skills, Conflict management skills
Working in teams, Leading a team with Emotional stability