Gurney's Resorts

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In-Room Dining Coordinator

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Job Title: In-Room Dining (IRD) Coordinator

Department: Food & Beverage

Reports To: Director of Outlets

Status: Full-time, Hourly

Pay: $20.00 per hour

Location: Gurney’s Resorts & Seawater Spa, Montauk, NY

About Us:
Gurney’s Resorts & Seawater Spa is a premier luxury destination offering unparalleled oceanfront experiences in Montauk. Our mission is to create a unique, effortlessly elegant experience for our guests.

Job Summary:
The In-Room Dining Coordinator is the central point of contact for all guest room dining requests, responsible for delivering a seamless, efficient, and elevated ordering experience. This role blends hospitality, organization, and technology—ensuring every order is handled with precision, warmth, and attention to detail. As the voice of In-Room Dining, the Coordinator plays a critical role in shaping the guest experience, from the initial interaction through order fulfillment and follow-up.

Key Responsibilities

Guest Experience & Communication

  • Answer all IRD calls promptly with a polished, luxury-forward phone presence
  • Guide guests through menu offerings, including dietary accommodations and upselling opportunities
  • Ensure all guest interactions reflect the elevated service standards of the property
  • Communicate accurate wait times and follow up on guest requests when necessary

Order Management & Systems

  • Enter all orders accurately into MICROS POS
  • Coordinate digital and mobile orders through BBot when applicable
  • Ensure all modifications, allergies, and special requests are clearly communicated to the kitchen
  • Manage order flow during high-volume periods with efficiency and composure

Operational Coordination

  • Act as liaison between guests, kitchen, and service team to ensure timely and accurate delivery
  • Monitor ticket times and proactively communicate delays or adjustments
  • Assist with menu updates, availability changes, and system adjustments (e.g., limited menus during operational shifts)
  • Support IRD service flow across breakfast, lunch, and dinner periods

Administrative & Organizational Duties

  • Maintain accurate logs of orders, guest requests, and service notes
  • Assist in updating IRD menus and ensuring system accuracy (pricing, availability, timing)
  • Support team scheduling coordination and communication when needed

Qualifications:

  • Previous experience in hospitality, call center, or restaurant operations preferred
  • Strong communication skills with a professional phone demeanor
  • Experience with POS systems, preferably Micros, is a plus
  • Ability to multitask in a fast-paced, high-volume luxury environment
  • Strong attention to detail and organizational skills

Preferred Attributes

  • Calm and solution-oriented under pressure
  • Strong sense of urgency with a guest-first mindset
  • Ability to anticipate needs and problem-solve proactively
  • Team-oriented with strong cross-department communication skills

Pay Range and Compensation Package:

  • $20.00 per hour
  • Employee discounts on resort amenities and services.
  • Opportunities for career advancement within the resort.
  • Positive and dynamic team environment.
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