In Room Dining Server
Summary
Serves hotel guests by delivering food and beverages to rooms, handling payments, and ensuring high-quality in-room dining experiences.
Position Summary: In-room Dining Servers are responsible for ensuring that all guests have the highest quality dining experience in their guest room as they would enjoy in our restaurants.
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Essential functions:
- Exhibits a strong menu, beverage and wine knowledge.
- Adheres to state liquor laws.
- Keeps the chefs and managers informed of any issue that might affect quality of service or timing.
- Prepares room service trays/tables.
- Delivers trays/tables and obtains payment.
- Process checks in compliance with cash handling, credit card and room charge policies and procedures.
- Delivers VIP amenities and other assigned duties.
- Retrieves room service trays/tables in accordance with policies and procedures.
- If needed, will answer room service calls. Follows Hotel’s sell/upsell strategies, communicates daily specials, and answers questions.
- Completes daily side work assignments.
- Must be able to multi-task and handle high volumes service demands.
- Team member will be cross-trained in other restaurants including Evoq, Ingredients and Banquets.
- Knowledgeable on Hotel facilities and services to assist guests as appropriate.
- Will assist in the restaurant during slow time in In-Room Dining.