In Room Dining Server
Overview:
The In-Room Dining Cashier will be the primary point-of-contact for our guests who wish to experience a five-diamond quality in-room meal or beverage experience. This person will close checks to the correct account and ensure servers have all the information they need to deliver orders efficiently and correctly. The In-Room Dining Cashier also facilitates amenity deliveries, calls back guests to ensure every aspect of their order was delivered to their satisfaction and does whatever it takes to ensure timely and accurate service.
Responsibilities:
Follow Omni guidelines for up-selling to enhance revenue and guest satisfaction
Process and expedite Select Guest (loyalty program) orders
Follow Omni’s “Moments of Service” guidelines for receiving guest orders via telephone and on-line
Follow Omni’s “Moments of Service” guidelines to confirm the details of each guest order, quoting accurate delivery items and following up on any needed or suggested menu items and preparation details
Enter all guest orders into our point-of-sale system (MICROS) according to Omni standards
Ensure all proper details about the order and pricing/delivery times are communicated to the Kitchen and Room Service delivery teams according to our standards
Work closely with In Room Dining Servers, accurately communicating pertinent order information, to ensure all orders are delivered efficiently and to the guest’s specifications
Complete other tasks as assigned by management
Qualifications:
Required to work a varied work schedule including nights, holidays, and weekends
Ability to communicate clearly with guests and co-workers in English both verbally and in writing
Working knowledge of computers and telephone systems
Previous customer service experience preferred
Previous cashiering experience preferred
Must be 18 years or older