In-Room Dining Server

The Shelborne By Proper

The Shelborne by Proper is an iconic Miami Beach landmark reimagined through the lens of Proper Hospitality. Set along the ocean in the heart of South Beach, our historic Art Deco property brings together thoughtful design, elevated hospitality, dynamic food and beverage, wellness, nightlife, and a distinctly Miami sense of energy. More than a hotel, The Shelborne is envisioned as a destination for both travelers and locals — honoring the character and history of the property while creating a modern luxury experience that feels deeply connected to the culture, rhythm, and spirit of Miami Beach.

Essential Job Duties and Responsibilities

In-Room Dining Service & Delivery

• Deliver food and beverage orders promptly and accurately to guest rooms, ensuring high-quality presentation and adherence to guest preferences.

• Set up in-room dining trays, tables, and carts neatly and according to hotel standards.

• Confirm orders upon delivery, ensuring accuracy, temperature, and satisfaction before leaving the room.

Guest Interaction & Service Excellence

• Greet guests warmly, professionally, and courteously during all IRD interactions.

• Provide menu descriptions, answer guest questions, and assist with recommendations.

• Respond promptly to guest inquiries, concerns, or changes related to in-room dining.

• Uphold Proper Hospitality’s service values in every interaction, focusing on genuine care, excellence, and attention to detail.

Order Management & Communication

• Accurately review and understand order details as processed by the IRD Coordinator/Supervisor to ensure flawless delivery.

• Communicate clearly with kitchen staff regarding order timing, special requests, and dietary needs.

• Update the coordinator or manager regarding any issues, delays, or guest feedback.

Pick-Up, Cleanliness & Dining Area Support

• Retrieve IRD trays, carts, and items from guest rooms and hallways in a timely manner to maintain hotel cleanliness.

• Ensure delivery areas, pantries, and IRD workstations remain clean, organized, and properly stocked.

• Follow all sanitation, hygiene, and safety standards.

Collaboration & Team Support

• Coordinate with IRD Coordinators/Supervisor to ensure smooth order flow and service communication.

• Work closely with the kitchen and other food & beverage staff to maintain efficiency and service quality.

• Assist in training new IRD servers as requested.

Cash Handling & Transactions

• Process payments accurately for in-room dining orders when required.

• Handle cash, credit card transactions, and tips following proper hotel procedures.

Education and/or Experience

• High school diploma or equivalent required.

• Previous experience in a food service or hospitality role is preferred.

• Knowledge of food and beverage offerings, including menu items, ingredients, and preparation methods.

• Certification in food safety or hospitality services (e.g., ServSafe) is a plus, but not required.

Skills/Specialized Knowledge

• Strong communication skills with the ability to engage guests and handle multiple tasks.

• Ability to work efficiently in a fast-paced environment while maintaining a high level of service.

• Excellent organizational skills and attention to detail, particularly in managing orders and guest needs.

• Strong teamwork abilities and a positive, customer-focused attitude.

• Ability to remember guest preferences and handle special requests.

Physical Demands

• Ability to stand and move around the restaurant for extended periods.

• Ability to carry trays, plates, and drinks, with the ability to lift up to 25 pounds.

• Ability to work in a high-energy, fast-paced environment, particularly during peak service hours.

• Occasional bending, reaching, and stooping to restock supplies or retrieve items.

Why Join Proper Hospitality

At Proper, we build experiences that move people — and that begins with the team behind them. As a best-in-class employer, we’re committed to creating one of the Best Places to Work in hospitality by nurturing a culture where creativity, excellence, and humanity thrive together.

Everything we do is grounded in the belief that hospitality is more than a profession - it’s an opportunity to care for others and make lives better. Guided by the Pillars of Proper, we show up with warmth and authenticity (Care Proper), strive for excellence in everything we do (Achieve Proper), think creatively and resourcefully (Imagine Proper), and take pride in the style and culture that make us who we are (Present Proper).

We believe our people are our greatest strength, and we invest deeply in their wellbeing, growth, and sense of belonging. From comprehensive benefits to meaningful development programs, Proper is designed to help you build a career, and a life, that feels as inspiring as the experiences we create for our guests.

Our Commitment: Building the Best Place to Work

Our Best Place to Work initiative is a living commitment — a continuous investment in our people, our culture, and our purpose. We listen, learn, and evolve together to create an environment where everyone feels empowered to imagine boldly, achieve confidently, care deeply, and present themselves authentically.

At Proper, joining the team means more than finding a job — it means joining a community that believes in building beautiful experiences together, for our guests and for one another.

Proper Hospitality is an equal-opportunity employer. We provide employment opportunities to all individuals regardless of race, color, religion, sex, national origin, age, disability, gender identity or expression, genetics, or any other federally or state-protected category.