In Villa Dining Captain
POSITION SUMMARY
The In-Villa Dining Captain is responsible for leading and coordinating all In-Villa Dining operations, ensuring exceptional service standards and seamless guest experiences across villas, residences, and private accommodations. This role supervises and supports the In-Villa Dining team throughout each service period, ensuring orders are delivered accurately, efficiently, and in accordance with Ritz-Carlton and Reserve standards.
The Captain serves as a key point of contact between guests, Culinary, Butler Services, and Food & Beverage teams, anticipating guest preferences and transforming every meal experience into a personalized and memorable occasion. The position requires strong leadership, attention to detail, operational excellence, and a passion for delivering intuitive and refined service in a highly personalized luxury environment.
Through active floor leadership, coaching, and collaboration with cross-functional teams, the In-Villa Dining Captain ensures guest satisfaction, departmental efficiency, and adherence to all quality, safety, and brand standards while fostering a culture aligned with The Ritz-Carlton Gold Standards and the Reserve philosophy of creating meaningful and unforgettable experiences.
PREFERRED QUALIFICATION
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: At least 2 years of related work experience.
Supervisory Experience: At least 1 year of supervisory experience.
License or Certification: None
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. Law No. 8968