Inactive Customer Manager
Description
About the role
At Aquaservice, we continue to grow and are looking to hire an Inactive Customer Manager for our team at the headquarters in Paterna (Valencia).
If you are passionate about customer service, negotiation, and achieving objectives, and you enjoy finding solutions that provide value to both the customer and the company, we want to meet you!
What you'll do
You will be the person responsible for the comprehensive management of cancelled contracts, with the main objective of recovering the customer through service reactivation, regularizing possible outstanding debts and, when reactivation is not possible, coordinating the removal of equipment to ensure the recovery of the company's assets.
This is a dynamic position that combines customer service, commercial negotiation, debt collection management, and operational coordination, always with a focus oriented toward service quality and customer satisfaction.
What you'll get
30-hour weekly schedule.
Monday to Friday schedule in rotating shifts: 08:30 - 14:30 and 12:30 - 18:30.
Salary range between €15,000 and €17,000
Hybrid work modality: 50% on-site at our Paterna facilities and 50% teleworking.
Social benefits: nursery vouchers, subsidized canteen, physiotherapy service, and other employee advantages.
Excellent work environment and opportunities for professional development.
Would you like to be part of a solid, stable, and constantly growing project? Apply and join Aquaservice!
What will you be responsible for?
Contacting customers who have requested or formalized the cancellation of the service.
Analyzing the reasons for cancellation and identifying recovery opportunities.
Negotiating alternatives and solutions oriented toward customer retention.
Managing the collection of outstanding amounts and debt regularization agreements.
Coordinating and agreeing with the customer on the removal of equipment when reactivation is not viable.
Guaranteeing quality management and compliance with established procedures.
Accurately recording all actions and interactions in the company's systems.
Collaborating with different areas to ensure agile and efficient management of each file.
What are we looking for?
Commercial profile, with an orientation toward negotiation and the achievement of objectives.
Excellent communication skills and persuasion ability.
Result orientation and a proactive approach.
Ability to manage complex situations and resolve incidents.
Organized person, versatile, and with a great capacity for adaptation.
Strong client focus and commitment to service quality.
Ability to combine commercial, administrative, and operational tasks.