Inbound & Outbound Sales Advisor (Customer Service)

Position: Inbound & Outbound Sales Advisor (Customer Service)

Salary: Up to £28,000 per annum DOE

Hours: 40 /week MON-FRI + 1 in 4 SATs (Half Day) *ROTA

Location: Williams, 13 Standard Way, Fareham, PO16 8XB

*ROTA: WED will be the usual rota day off. Working hours vary over 4-week period, falling between 06:30 (earliest start) and 18:00 (latest finish). Allocated weekday half-day on weeks working a half-day SAT (07:00-12:00)!

If you're interested in working for a company that's been listed for 5 years running on the ‘Top 100 Best Companies to Work For’, then keep reading...

Here at Williams, an independent plumbing and heating merchant, we're looking for a proven Customer Service professional to support our friendly, close-knit team at our Central Support Offices in Fareham!

As an Inbound & Outbound Sales Advisor, you'll be:

• Delivering outstanding customer service to our customers via telephone and email.

• Using your ideas and initiative to rectify complaints and resolve challenges.

• Taking inbound and outbound calls and managing requests promptly and effectively.

• Cross selling, soft selling and upselling at every opportunity.

• Reducing costs through your excellent attention to detail.

• Problem solving through a solutions-based approach.

• Processing orders and quotes in a timely manner.

• Managing e-mails and online orders.

Ideally, you are:

• Familiar with working in a similar Customer Service or Sales environment.

• A Team player! Keen to support colleagues across multiple departments.

• Self-motivated and willing to work hard to help achieve team goals.

• IT Literate with a sound level of general computer skills.

• Able to prioritise tasks, meet deadlines, and multitask.

• Highly organised and focussed on process and quality.

Some of our excellent benefits include:

• 33 days annual leave, increasing with the length of service

• Training and development opportunities specific to you

• Discounted shopping platform & gym membership

• Private medical insurance for the whole family

• 24/7 Employee Assistance Programme

• Car leasing & cycle-to-work schemes

• Company discount on our products

• Contributory pension scheme

• Life Assurance

So what are you waiting for!? Apply to be our NEW Inbound & Outbound Sales Advisor - Today!