Inbound Sales Executive
Posted
Description
Job Description – Inbound Sales Executive
Company: WEQ Technologies Pvt. Ltd.
Location: Mumbai & Pune
Job Type: Full-Time
Industry: IT Services & Software Development
Experience: Minimum 2 Years
About WEQ Technologies Pvt. Ltd.
WEQ Technologies Pvt. Ltd. provides technology solutions to businesses, including web and mobile application development and custom software solutions. We work with clients to understand their business requirements and deliver technology solutions that support their growth.
About the Role
We are looking for a confident, customer-focused, and target-driven Inbound Sales Executive to manage incoming business inquiries and convert potential clients into successful sales opportunities.
The candidate will be responsible for understanding client requirements, presenting suitable IT services, preparing proposals, managing follow-ups, negotiating commercial terms, and closing deals. The ideal candidate should have experience selling IT services or software development solutions, strong communication skills, and a proven ability to achieve sales targets.
This role is ideal for someone who can understand business needs, communicate the value of technology solutions, and build long-term client relationships.
Key Responsibilities
1. Inbound Sales & Lead Conversion
- Handle incoming leads and inquiries received through the company website, email, calls, social media, and other business channels.
- Respond to inquiries promptly and maintain consistent communication with potential clients.
- Understand client requirements, business objectives, project scope, budget, and expected timelines.
- Qualify leads based on their requirements, budget, decision-making authority, and project readiness.
- Conduct discovery calls to understand client challenges and identify suitable technology solutions.
- Present the company's services, including web development, mobile app development, custom software development, and other IT solutions.
- Schedule client meetings and coordinate discussions with relevant technical or business teams when required.
- Prepare and share proposals, quotations, and commercial offers based on client requirements.
- Follow up with potential clients regularly to move opportunities towards closure.
- Handle client objections, negotiate pricing and commercial terms, and convert qualified leads into confirmed projects.
- Achieve monthly sales targets and contribute to the company's revenue growth.
2. Client Communication & Relationship Management
- Build strong professional relationships with prospective and existing clients.
- Understand client expectations and communicate service offerings clearly.
- Explain project requirements and coordinate with technical teams to assess feasibility, timelines, and estimated costs.
- Ensure timely responses to client questions and maintain a professional client experience.
- Manage client communication throughout the sales cycle, from the initial inquiry to deal closure.
- Identify opportunities for repeat business, upselling, and cross-selling.
- Coordinate smooth handover of confirmed projects to the project management or delivery team.
3. Sales Pipeline & Follow-Up Management
- Maintain an organized pipeline of incoming leads, qualified prospects, proposals, and ongoing negotiations.
- Track all client interactions, follow-ups, meeting outcomes, and deal status in the CRM or designated tracking system.
- Ensure timely follow-ups with interested prospects and minimize missed sales opportunities.
- Reconnect with leads that require additional time or information before making a decision.
- Monitor lead conversion rates and identify opportunities to improve sales performance.
- Maintain accurate sales records and provide regular updates to the reporting manager.
4. Proposals, Documentation & Reporting
- Prepare professional sales proposals, quotations, presentations, and client documentation.
- Coordinate with internal teams to gather technical inputs and prepare suitable proposals.
- Maintain records of client requirements, commercial discussions, and agreed terms.
- Prepare regular reports on lead status, meetings, proposals, conversions, and revenue generated.
- Track individual performance against monthly sales targets and other assigned KPIs.
- Ensure all sales-related documentation is accurate and shared within the required timelines.
5. Coordination with Marketing & Technical Teams
- Work with the marketing team to understand lead sources, campaign performance, and lead quality.
- Share client feedback and market insights to help improve service positioning and lead conversion.
- Coordinate with developers, project managers, and other relevant teams to understand project feasibility.
- Communicate client expectations accurately to internal stakeholders.
- Support business growth initiatives and contribute ideas to improve the overall sales process.
Required Skills & Qualifications
- Minimum 2 years of experience in inbound sales, inside sales, or business development within an IT services or software development company.
- Experience in selling web development, mobile application development, custom software, or related technology services.
- Proven ability to manage inbound leads, qualify prospects, follow up consistently, and close deals.
- Excellent verbal and written communication skills.
- Strong client-handling, negotiation, objection-handling, and closing skills.
- Ability to understand business requirements and communicate technical services in simple, business-focused language.
- Experience preparing proposals, quotations, presentations, and sales reports.
- Familiarity with CRM tools and lead management processes.
- Working knowledge of MS Excel, Word, and PowerPoint.
- Strong organizational skills and the ability to manage multiple opportunities simultaneously.
- A target-oriented mindset with a focus on revenue generation and client satisfaction.
Good to Have
- Experience handling domestic and international clients.
- Basic understanding of web technologies, mobile applications, APIs, and software development life cycles.
- Experience coordinating with technical teams for project estimation and proposal preparation.
- Familiarity with CRM platforms, sales dashboards, and pipeline reporting.
- Experience in B2B technology sales and managing medium- to high-value projects.
Key Performance Indicators (KPIs)
Performance will be measured based on:
- Speed and quality of response to incoming leads.
- Number and quality of leads qualified.
- Lead-to-meeting and lead-to-proposal conversion rates.
- Proposal follow-up effectiveness and deal closure rate.
- Monthly sales target achievement and revenue generated.
- Accuracy of CRM records and timely reporting.
- Client satisfaction and quality of communication.
- Effectiveness of follow-ups and management of the sales pipeline.
Perks & Benefits
- Competitive salary package based on experience and skills.
- Performance-based incentives linked to individual sales achievements.
- Attractive incentive structure with uncapped earning potential, subject to company policy.
- Medical insurance benefits.
- Career growth and professional development opportunities.
- Performance-based rewards, vouchers, and team outings.
- Supportive work environment with flexible working arrangements, subject to business requirements.
Who Should Apply?
We are looking for a proactive sales professional who understands the IT services industry and can convert business inquiries into revenue-generating opportunities. The ideal candidate should be confident in client conversations, skilled at identifying project requirements, consistent with follow-ups, and motivated to achieve sales targets.
If you have experience selling IT services and enjoy building client relationships while closing business opportunities, we would love to hear from you.