Incident Analyst - Superannuation
At Mecca Recruitment Group, we specialise in placing high‑calibre talent across superannuation operations, member services and risk. We partner with funds and administrators who value accuracy, accountability and genuine member care — and this role is a great opportunity for someone who enjoys investigative, analytical work and wants to deepen their expertise.
Step into a role where your investigative skills genuinely make a difference. We’re looking for an experienced Incident Analyst with a background in superannuation operations, incidents, risk or complaints who enjoys getting to the root of issues and improving processes.
About the Role
In this role, you’ll investigate operational incidents, assess impacts, and work with internal teams to ensure timely remediation. You’ll help strengthen processes, support compliance obligations, and contribute to a culture where quality and accuracy matter.
You’ll be hands‑on with incident reviews, documentation, reporting and trend analysis — all essential to improving member outcomes and operational reliability.
Key Responsibilities
If you enjoy investigative work and have solid superannuation experience, we’d love to hear from you.
Step into a role where your investigative skills genuinely make a difference. We’re looking for an experienced Incident Analyst with a background in superannuation operations, incidents, risk or complaints who enjoys getting to the root of issues and improving processes.
About the Role
In this role, you’ll investigate operational incidents, assess impacts, and work with internal teams to ensure timely remediation. You’ll help strengthen processes, support compliance obligations, and contribute to a culture where quality and accuracy matter.
You’ll be hands‑on with incident reviews, documentation, reporting and trend analysis — all essential to improving member outcomes and operational reliability.
Key Responsibilities
- Investigate operational incidents and service issues
- Conduct root cause analysis and prepare clear documentation
- Coordinate remediation actions with internal stakeholders
- Maintain accurate incident records and reporting
- Identify trends, risks and opportunities for improvement
- Support compliance, audit and governance requirements
- Promote a strong risk‑aware culture across the organisation
- Experience in superannuation operations, incidents or complaints
- Strong analytical and problem‑solving capability
- Excellent written communication and documentation skills
- Confidence working with multiple stakeholders
- A detail‑focused, proactive approach and commitment to quality
If you enjoy investigative work and have solid superannuation experience, we’d love to hear from you.