Incident Management

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments – creating exceptional outcomes for our clients and the millions of people who count on them.

You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.

Operations Manager - Individual Contributor

• 5+ years of experience in IT Operations/Production support
• Strong ITIL service management skills
• Detecting and recording the incidents. Provide initial assessment of categorization and prioritization for reported incidents. Sending periodic notifications to all the stakeholders for Severity1 and Severity2 incidents (Severity 1 is the incident of highest impact and Severity 4 are the incidents with lowest impact) and assigning the appropriate technical team or subject matter expert to restore/resolve services. Ensure that proper initial incident Delivery provided to end-user or customer. Search database containing records of problems, symptoms and resolutions
• Use Escalation matrix appropriately to get appropriate level of focus from technical teams and management
• Have good understanding in infrastructure technologies like (Linux, Servers, Middle-ware, and Networking, etc.)
• Must be detail oriented, committed to deadlines and have solid verbal and written communication skills
• Strong coordination skills with multiple stakeholders
• Leadership driving production issues to resolution
• Work with technical teams to ensure maintenance coverage for all relevant IT infrastructure
• Structured method of moderating P1/P2/Major incidents with complete control of troubleshooting, communication with all stakeholders from business, management and technical teams

Requirements:

• BE Computer Science or related technical degree or work experience
• Should have experience on working on highly available system either in on-premise hosting or cloud hosting model.
• Strong documentation, reporting, excellent communication skills and active listening
• Strong teamwork ethic – willing to jump in to assist others
• Accountability, Ownership and Commitment to quality and deadlines
• An independent worker who will take the initiative to ensure goals are met
• Ability to work under pressure with changing objectives and deadlines
• Creative problem solver with strong analytical skills
• Highly reliable and organized with strong attention to details, with ability to concurrently manage multiple tasks

Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.

People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by clicking on the following link, completing the accommodation request form, and submitting the request by using the "Submit" button at the bottom of the form. For those using Google Chrome or Mozilla Firefox please download the form first: click here to access or download the form. You may also click here to access Conduent’s ADAAA Accommodation Policy.

At Conduent we value the health and safety of our associates, their families and our community. For US applicants while we DO NOT require vaccination for most of our jobs, we DO require that you provide us with your vaccination status, where legally permissible. Providing this information is a requirement of your employment at Conduent.