Incident Management Coordinator (35448)

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About St. John’s Community Services

As one of the oldest non-profit organizations founded in the District of Columbia, St. John’s Community Services (SJCS) is committed to supporting and advocating for people of all abilities. SJCS works to cultivate caring communities to ensure that all people have the opportunity to thrive, and no one is left behind. We support individuals living with intellectual and developmental disabilities as well as adults and children experiencing hunger and homelessness in 4 states and the District of Columbia.

At SJCS, we pride ourselves in meeting every person we support where they are, learning who they are, and affirming their individuality, unique strengths, and hopes. It’s why we exist. Advancing inclusive communities where every person, regardless of circumstances, has the right and opportunity to live their best life is our mission, and our mission is what drives us and is at the heart of our services and programs.

What are we looking for?

We are looking to add an Incident Management Coordinator to the Quality Assurance Team

Your overall essential responsibilities will be the following:

• Management of DC Incident Management Coordination
• Reporting GERs to MCIS for Reportable Incidents or Serious Reportable Incidents
• Liaison for DDS IMEU Representative and maintain rapport and clear communication with DDS Quality Assurance and Improvement division
• Ensures staff compliance with all acceptable incident management practices and procedures
• Ensures that proper written documentation has been prepared for all unusual incidents;
• Ensures that incident reports are written by staff members by the end of their shift;
• Cooperates with investigation procedures as per state regulations
• Reviews and responds to SJCS report card from DDS to ensure accuracy in reporting;
• Ensures compliance with notification requirements and timely submission to funding agencies;
• Trains staff on Incident Policy, Incident Reporting and required trainings as established by
• DDS Incident Management Division;
• Coordinate staff training events as delegated by DDS for the IMC
• Attend DDS IMC monthly and as needed meetings
• Complete Reportable Investigations reports, submit to DDS
• Submit Incident Recommendations to MCIS
• Manage tracking and trending for incident reports
• Follow up on Incident Recommendations for investigations
• Coordinate with QA to create internal Incident Management tools, processes, and procedures
• Coordinate with QA for Corrective Action Plans of Incidents
• Staff training for Incident Management to include NEO, ongoing training
• Other job duties as assigned

You will catch our eye if you have the following knowledge, skills, and abilities:

1. Ability to gain thorough knowledge of St. John’s Community Services policies and procedures;

2. Ability to act as a representative of St. John’s Community Services to the public;

3. Thorough knowledge of program practices and procedures;

4. Ability to develop and maintain a working knowledge of local, federal, and program regulations;

5. Ability to maintain effective working relationships with associates, subordinates, representatives from other agencies, and the general public

6. Ability to effectively communicate with individuals from diverse backgrounds;

7. Ability to effectively supervise, train, evaluate and communicate with program staff;

8. Ability to research, prepare, review and maintain reports and documents;

9. Ability to use sound judgment when making decisions;

10. Ability to pass a criminal background check; and

11. Skilled in the operation of relevant computer systems, including hardware and software, and office machines.

12. Able and willing to complete duties as directed and model professional behavior.