Incident Manager

When a network incident hits, things can get busy quickly. Customers want answers, teams need direction and issues need resolving - fast. That’s where you come in. At Convergence Group, we’re looking for an Incident Manager to take ownership of incidents from start to finish, drive resolution and keep customers informed along the way. You’ll be at the heart of our Service Desk and NOC, making sure incidents are handled properly, SLAs are met and our customers get the service they expect. This i…