Incident Manager - Secret Clearance with Security Clearance

Position Summary The Incident Manager owns the end-to-end incident management process for the Service Desk, ensuring service disruptions are identified, prioritized, escalated, and resolved within SLA. This role drives cross-functional coordination during major incidents, minimizes business impact, and leads post-incident reviews to prevent recurrence. Key Responsibilities * Own and execute the Incident Management process in alignment with ITIL best practices. * Serve as the primary point of co…