Incident Manager

Do Responsibilities Drive the efficiency and effectiveness of the IncidentManagement process Ensure all Incidents are correctly prioritized, categorized,routed, restored/resolved and closed as per the Process defined andagreed with the Customer Regular communication updates to the Customer, End-Users andother Stakeholders during the entire Incident Management cycle Knowledge management activities - creation and sustenance Meet the SLAs and other KPIs agreed and produce the ProcessPerformance Re…