Incident & Problem Manager (Managed IT Services)

We are seeking an experienced Incident & Problem Manager (Managed IT Services) to oversee incident and problem management across a diverse portfolio of Managed IT Services. This role is central to ensuring effective coordination between internal teams, vendors, partners, and customers, enabling the timely resolution of incidents and driving continuous service improvement. You will play a key role in enhancing customer relationships, improving service delivery, and maintaining ITIL-aligned best …