Incident Response Manager
Description
FINNS Beach Club is seeking an Incident Response Manager, responsible for coordinating safety and security operations, managing critical incidents, and ensuring effective communication between the operations team and CCTV room. This individual will be a proactive presence, ensuring the safety and security of our guests and staff.
As Incident Response Manager, you'll proactively manage disruptive events, detecting, containing, and recovering from incidents to minimize their impact on guest experience, safety, and operations, while ensuring swift responses and continuously enhancing the club's resilience.
Responsibilities
Develop, update, and test incident response plans (IRPs) and standard operating procedures (SOPs) for diverse scenarios, from medical emergencies and security breaches to natural disasters and operational failures.
Establish clear reporting protocols for all staff, oversee surveillance, and ensure meticulous incident logging and documentation.
Prioritize guest well-being, manage emergency communications, and ensure staff are trained in first aid, CPR, and evacuations.
Serve as the primary contact for internal (management, staff) and external stakeholders (local emergency services, medical personnel, police, media, legal counsel), and provide timely updates.
Conduct post-incident reviews to identify trends, implement corrective actions, and update plans for continuous improvement.
Qualifications
Relevant Bachelor's Degree in Hospitality Management, Business Administration, Emergency Management, or a related field can be advantageous.
Significant Experience in Hospitality Operations (5+ years preferred).
Direct experience in a similar role (e.g., Safety Manager, Security Manager, Operations Manager with strong safety focus, or a similar role in a hotel/resort).
Fluency in both Bahasa Indonesia and English is required.
First Aid and CPR Certification, Occupational Health and Safety (K3) Certification, Crisis Management/Incident Handling Certifications or similar.
Demonstrated ability to lead and coordinate teams, especially in high-pressure situations.
Risk Assessment Proficiency by identifying potential hazards and vulnerabilities inherent to a beach club setting, including environmental, safety, and crowd management risks.
Meticulous in the development and maintenance of incident response plans, drill execution, and resource management.