Incident Support Manager
Posted Updated 4
views
CWS seeks an Incident Support Manager to direct incident management operations for the U.S. Customs and Border Protection’s (CBP) Network Operations Center (NOC) contract. The Incident Support Manager directs incident management operations, ensuring timely response and resolution of network disruptions affecting CBP mission systems.
Duties & Responsibilities
- Lead incident management and restoration efforts.
- Coordinate response teams during major outages or critical events.
- Ensure proper documentation, root cause tracking, and reporting.
- Liaise with CBP Incident Managers and senior leadership.
- Drive continual service improvement through process evaluation
Required Qualifications
- Bachelor’s in IT or related field.
- 10+ years in IT operations or network incident management.
- ITIL v3 and Certified Incident Manager (CIM) certifications.
Preferred Qualifications
- CCNA or CCNP certification.
- Prior DHS or CBP network operations experience.
Place of Performance
- Springfield and Ashburn, VA (with possible travel to Orlando, FL, and other CBP facilities).
Clearance
- Must have favorably passed a full five (5) year background investigation (BI) required by CBP policies and procedures for employment prior to beginning work with CBP.
Computer World Services is an affirmative action and equal employment opportunity employer. Current employees and/or qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, disability, protected veteran status, genetic information or any other characteristic protected by local, state, or federal laws, rules, or regulations.
Computer World Services is committed to the full inclusion of all qualified individuals. As part of this commitment, Computer World Services will ensure that individuals with disabilities (IWD) are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact Human Resources at hr@cwsc.com
Skills
As published by lever · 7 questions · 1 written answer
Basics
Resume/CV, Full name, Email, Phone, Current location, Current company, LinkedIn URL, Other website
Short answers (3)
- If you selected "Other," please specify: optional
- Salary Expectations:
- If you selected an option with an asterisk (*), please provided the name of the referral/source: optional
Pick from a list (3)
- Most all positions at CWS require obtaining a United States government clearance. You must be a US Citizen to obtain a clearance. Are you a US Citizen?
- What level of active US government clearance do you currently hold?
- How did you first learn about this position? optional
Written answers (1)
- What is your full home address? (Street, City, State, Zip)