India Contact Center Professional

Entrata’s Leasing Center is seeking a Leasing Professional to join our team in India. In this role, you will act as a virtual Leasing Professional for apartment communities, residents, and prospective tenants across the nation. You will provide exceptional customer service by handling inbound leasing, maintenance, and resident/solicitor calls, ensuring that all interactions reflect Entrata’s values and high standards. This role is ideal for someone driven to deliver an excellent customer experience.

Responsibilities will include:

• Handle inbound calls, including:
• Leasing calls: Answer questions about pricing and availability.
• Maintenance calls: Collect work orders and coordinate with property staff.
• Resident/Solicitor calls: Relay messages to onsite teams.
• Manage back-to-back calls for the duration of your shift, depending on business needs.
• Document clear and concise notes for every call, capturing relevant details accurately.
• De-escalate concerns and provide solutions to ensure customer satisfaction.
• Schedule appointments for prospective renters to tour the community.
• Communicate updates from property staff to callers
• Achieve at least passing scores for all graded calls.
• Provide feedback, suggestions, and comments to the Shift Manager as needed.
• Participate in scheduled team meetings and training sessions
• Maintain a positive work environment by adhering to Entrata’s company values.

Minimum Qualifications:

• Speaks clear, natural English with complete sentences
• Can explain information simply and confidently.
• Writes concise, accurate notes with correct spelling, grammar, and well-structured sentences for clear communication.
• Reads and understands information quickly, including property details, notes, and policies.
• Willingness and ability to use accent-neutralization software to ensure clear, easily understood communication with customers.

Preferred Qualifications:

• High school diploma or equivalent
• Self-motivated with a strong drive to succeed.
• Professionalism and the ability to balance work and fun appropriately.
• Positive attitude and willingness to learn, including memorizing processes and procedures.
• Previous experience in a customer service, call center, or leasing support environment is a plus.