Indirect Service Market Manager
At INNIO, we are powering and empowering the transition to a more sustainable energy future. With our industry-leading Jenbacher and Waukesha engine brands, we deliver reliable, efficient, and lower-emission energy solutions to customers around the world.
We are looking for an Indirect Service Market Manager (ISMM) to join our Jenbacher Service team and play a key role in strengthening our service business in indirect markets. In this position, you will act as a vital link between INNIO and our distributors / service partners, helping to drive service excellence, business performance, and long-term customer satisfaction.
Your Responsibilities
- Act as the key contact for distributors and service partners in indirect markets
- Manage service contract-related topics and support smooth execution of service business
- Coordinate and resolve issues related to contract fulfillment and operational performance
- Drive service quality, financial performance, and execution excellence across the partner network
- Monitor partner performance through KPIs and identify opportunities for continuous improvement
- Support customer retention and contribute to sustainable business growth
- Ensure clear, effective communication between external partners and internal teams
- Contribute to forecasting, service pacing, and operational planning activities
- Involve the right internal experts to resolve commercial and operational issues efficiently
- Support partner capability development through structured collaboration and training initiatives
Your Profile
- Bachelor’s degree in Business Administration, Engineering, Economics, or a related field
- Fluency in English and Chinese is required
- Strong commercial background with experience in a customer-facing role
- Experience in contract management is an advantage
- Technical affinity or technical expertise is beneficial
- Strong customer interaction, negotiation, and problem-solving skills
- Good understanding of business performance drivers and financial metrics
- Independent, structured, and proactive working style
- Strong communication, presentation, and stakeholder management skills
- Ability to build trusted relationships and work effectively across cultures and functions
Why Join INNIO?
At INNIO, you will become part of a global company that is shaping the future of energy. We offer an international and collaborative environment, meaningful career development opportunities, and the chance to make a visible impact in a dynamic service business.
If you are passionate about customer relationships, service excellence, and driving business success in an international environment, we would love to hear from you.