Industrial Account Manager
We are seeking a motivated and results-driven Industrial Account Manager to join our dynamic sales team. In this role, you will be responsible for contacting existing customers to renew their contracts through primarily inside sales techniques while also occasionally engaging in face-to-face sales interactions when necessary. Ideal candidates will possess exceptional communication skills, a firm grasp of sales strategies, and efficient and organized workflows.
Are you a fit?
A successful candidate is a results-driven sales professional who enjoys building relationships, uncovering customer needs, and delivering solutions that create value. You are a strong communicator who thrives on developing long-term partnerships, navigating complex sales cycles, and using a consultative approach to drive customer retention and business growth.
Additional Responsibilities
- Decision-maker Engagement: Initiate outbound calls, emails, and other communication methods to engage decision makers to close renewal contracts and develop management strategies for triggers and volume locks. Proactively find new decision makers as contacts change. Collaborate with the marketing team to align outreach efforts with ongoing campaigns.
- OFO (Operational Flow Order) Management: Proactively communicate with customers on OFO days, providing notification of the event, information around previous nominations, and estimated costs. Understand the OFO process and respond to customer concerns and questions, escalating as needed if unique circumstances or customer requests arise.
- Sales Presentations: Conduct compelling sales presentations or rate/cost comparisons over the phone, in-person, and via online platforms to educate and close customers on our natural gas services. Conduct compelling sales presentations or rate/cost comparisons over the phone, in-person, and via online platforms to educate and close customers on our natural gas services.
- Relationship Building: Develop & maintain strong relationships with clients, understanding their energy needs and aligning our energy products to meet their needs. Provide exceptional post-sale support to foster long-term customer loyalty.
- Industrial Markets Selling: Possess and leverage expertise on rate structures and contracts in industrial markets. Understand key sales cycle differences in those markets and touchpoints necessary to meet the unique needs of those customers. Partner internally with middle office and origination teams to share information and feedback to facilitate a strong Gas South brand and identify ways to improve our business in industrial markets.
- Consultant Channel Selling: Develop & maintain strong relationships and foster ease of business with consultant channel partners. Learn best practices on how to engage with and meet the needs of the various consultants. Keep feedback and information sharing strong with internal acquisition consultant reps to facilitate strong Gas South brand in consultant channel.
- Consultative Selling: Listen actively to customers to understand their requirements and tailor solutions accordingly. Provide expert product knowledge and advice to guide customers in making informed purchasing decisions. Leverage customer feedback to fine-tune your consultative approach.
- Sales Goals Achievement: Meet or exceed monthly, quarterly sales, annual sales goals. Develop strong margin management skills to leverage knowledge of the customer and market prices/costs to drive improvements to profitability. Continuously seek opportunities for upselling and cross-selling to existing customers.
- CRM Utilization: Keep customer information and interactions up to date in the CRM system. Use Salesforce CRM data to analyze sales KPI trends and identify areas for improvement. Help streamline CRM processes by providing feedback on usability and functionality.
- Team Collaboration: Collaborate effectively with colleagues, stakeholders, and partners at all levels. Work with cross-functional teams, including marketing and customer care, to ensure a seamless customer experience. Share insights and feedback from customer interactions to contribute to product and service enhancements as well as process improvements. Participate in regular team meetings to foster a culture of open communication and shared insights.
- Face-to-Face Sales: Conduct in-person sales meetings no more than 15% of the time. Occasional industry events and relationship building travel events.
Experience
- Proven experience in sales, preferably within a related industry.
- Excellent communication skills, both written and verbal.
- Strong interpersonal skills with the ability to build rapport quickly.
- Willingness to travel occasionally for face-to-face meetings.
- High school diploma or equivalent is required.
Preferred Experience
- Ability to thrive in a fast-paced and target-driven environment.
- Proficiency in using CRM software to manage leads and track sales activities.
- Self-motivated and able to work independently while contributing to team goals.
Location Requirements
Atlanta, GA or Gainesville, FL
Physical Requirements
Sitting: Ability to sit for extended periods at a desk or workstation while performing computer-based tasks, conducting meetings, and collaborating with colleagues.
Standing and Walking: Ability to stand and walk within the office environment, such as when attending meetings, interacting with colleagues or external stakeholders, or visiting different departments.
Lifting and Carrying: Ability to lift and carry material, files, or equipment weighing up to 20 pounds, such as when organizing documents or setting up for meetings.
Pay range is commensurate with education, experience, specialized skills or certifications, etc.
Our Purpose and Culture
At Gas South, we approach each day knowing we have an opportunity to make a difference in people’s lives. That means helping our customers save money with everyday low rates and treating them with dignity, honesty and respect. It means supporting our employees in their personal and professional lives, and it means we want to make sure our success directly benefits the communities we serve by giving back 5% of profits to support children in need. Through partnerships with non-profits like United Way, Salvation Army, Junior Achievement, Bert’s Big Adventure and many others, we’re proud to help make a difference. At Gas South our employees bring their boldest ideas and most authentic selves to work, no matter their title, position or background. We understand that our people are our most valuable assets. So, we treat them that way, with competitive benefits, flexible schedule options, and a fun, casual atmosphere.
Gas South affirms that it is an Equal Opportunity Employer whose actions and practices are consistent with fair employment. In this regard, Gas South will not discriminate against any employee or applicant with regard to race, color, religion, sex, age, national origin, disability, pregnancy, childbirth or related medical conditions, genetic information, veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment including recruiting, hiring, placement, training, promotion, lay-offs, transfers, leave of absence, compensation and termination.
Benefits for full-time employees include:
- Full medical, dental, and vision coverage
- Employer-paid life and disability coverage
- Annual employer contributions of up to 12.5% to your 401k
- Remote work options available based on business needs
- Annual performance incentive is a % of annual benchmark based on position level
- Paid four-week sabbatical every five years
- Opportunities to volunteer in the community
- Education assistance up to $5250 per year
Skills
As published by greenhouse · 19 questions
Basics
First Name, Last Name, Email, Phone, Resume/CV, Cover Letter, Location
Short answers (10)
- Preferred First Name
- LinkedIn Profile optional
- Street Address*
- City*
- State*
- Zip Code*
- Please list your salary range expectations in dollar value (Example: $85,000- $95,000)
- If Other or Referral, please specify optional
- Do you have any relatives by blood or marriage working for Gas South, LLC or serving on the management committee of Gas South, LLC? If yes, list relative(s) name and relationship.
- Gas South is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities as defined by the Americans with Disabilities Act (ADA). To request reasonable accommodation to participate in the job application or interview process, contact our team at Benefits@gassouth.com. Please select "Yes" in the dropdown to confirm that you have read this statement.
Pick from a list (9)
- How did you hear about this position?
- Are you authorized to work for any U.S. employer without sponsorship now or in the future?
- Will you now or in the future require sponsorship to work within the United States?
- Have you ever worked for Gas South, its parent company Cobb EMC or Infinite Energy?
- Will you now or in the future require Gas South, any of its subsidiaries, or parent company, to file a petition or application for employment-based visa status on your behalf to begin or continue employment with Gas South? optional
- Have you ever signed or are you subject to a non-compete agreement, or other restrictive covenant, whether or not it pertains to this application, that might prohibit or restrict your ability to fulfill the responsibilities of the position you are applying for?
- Have you ever been convicted of a felony or do you have any legal proceeding against you at this time? Answering yes will not eliminate you from consideration for employment.
- This position is a hybrid position. Are you willing to travel to our Atlanta, GA or Gainesville, FL office as needed?
- This position requires all interested applicants to reside in Georgia or Florida. Do you currently reside in or near Georgia or Florida?