Industrial Cable Project Manager
Posted Updated
Description
Key Responsibilities:
Project & Stakeholder Management
- Act as the primary point of contact for customers, manufacturers, and internal sales teams.
- Coordinate project schedules, product specifications, delivery timelines, and documentation.
- Monitor project progress, identify risks or delays, and implement corrective actions.
- Ensure compliance with industry standards, safety regulations, and client requirements.
- Prepare and deliver regular project status reports to internal and external stakeholders.
Order Management & Fulfillment
- Support quoting, order entry, and follow-up to ensure accuracy and timely processing.
- Track order status and proactively resolve delays, discrepancies, or changes.
- Collaborate with logistics, finance, and customer service to ensure on-time, accurate delivery.
- Maintain detailed records of orders, communications, and project documentation.
Technical & Operational Support
- Address issues related to product availability, logistics, and technical specifications.
- Provide technical insights and project updates to support sales and customer decision-making.
- Coordinate with engineering, procurement, and construction teams to align material needs with project schedules.
- Develop and maintain project budgets, schedules, and supporting documentation.
Customer Relations & Issue Resolution
- Build and maintain strong relationships with manufacturers, distributors, and clients.
- Investigate and resolve customer disputes involving pricing, delivery, or product issues from start to finish.
- Process returns, exchanges, credits, and adjustments in accordance with company policies.
- Communicate resolutions clearly, professionally, and promptly.
Process Improvement & Internal Support
- Monitor market trends and customer feedback to identify opportunities for improvement or growth.
- Contribute to the development and updating of internal process guides, training materials, and best practices.
Qualifications:
- 3+ years of experience in project management, preferably in the wire and cable or electrical distribution industry.
- Familiarity with manufacturer’s rep business models and supply chain dynamics.
- Strong organizational and multitasking abilities.
- Excellent written and verbal communication skills.
- Ability to work independently and collaboratively in a fast-paced environment.
- Ability to manage multiple tasks and prioritize effectively.
- High attention to detail and accuracy.
Preferred Skills:
- Technical understanding of wire and cable products and applications.
- Experience working with electrical contractors, OEMs, or utility companies.
- Knowledge of ERP systems and order tracking platforms.
- Customer service or account management background.