Industrial Custodian - Park Cedar Rapids

Job Summary:

The Parking Ambassador & Facilities Custodian plays a vital role in ensuring the safety, cleanliness, and overall customer satisfaction across Park Cedar Rapids parking facilities and skywalks. This hybrid position integrates customer service, custodial maintenance, security support, and operational assistance. The employee ensures that all facilities remain clean, functional, and welcoming for visitors, employees, and downtown patrons.

Essential Responsibilities:

Customer Service & Public Assistance:

• Provide courteous and professional assistance to customers using parking ramps, lots, and skywalks.

• Assist patrons with vehicle amenities such as jump-starts and tire inflation.

• Offer personal safety escorts as needed.

• Respond promptly to customer inquiries, concerns, or service requests.

• Provide directions or facility information when requested.

Custodial & Cleaning Duties:

• Sweep, mop, scrub, and maintain floors in parking ramps, lobbies, and skywalk areas.

• Clean and disinfect high-touch surfaces including elevators, handrails, doors, and windows.

• Empty trash receptacles and ensure proper waste disposal.

• Perform routine janitorial tasks such as spill cleanup, dusting, and litter pickup.

Maintenance & Facility Support:

• Identify and report facility damage, hazards, or maintenance issues promptly.

• Replace light bulbs, damaged signage, or complete other minor maintenance tasks.

• Support event operations and assist during peak parking demand.

• Conduct regular facility walkthroughs to ensure safety and cleanliness standards are met.

Snow & Outdoor Maintenance:

• Perform snow and ice removal tasks including shoveling, salting, and sanding.

• Operate snow equipment such as plow trucks or Bobcats (training provided).

• Operate lawn care equipment during warmer months, including lawnmowers and trimmers.

Security & Parking Operations:

• Conduct parking facilities, security patrols, lockups, and access checks.

• Observe and report suspicious activity or safety concerns.

• Assist with enforcement of parking rules and direct traffic when necessary.

Inventory & Supply Management:

• Monitor, restock, and maintain custodial supplies and cleaning materials.

• Maintain documentation of inventory and report shortages.

Team Collaboration:

• Coordinate tasks and schedules with coworkers to ensure efficient coverage.

• Communicate effectively with supervisors and staff regarding facility needs, concerns, and customer interactions.