Industrial & International Customer Service - Customer Service Coordinator

AMSOIL INC. has an exciting opportunity as a Customer Service Coordinator in our growing Industrial & International Customer Service department. In this role, you will be responsible for providing customer service and support for AMSOIL Industrial sales efforts. This involves customer communication, order entry, supply chain support, and product logistics coordination. This position reports to our facility located in Itasca, Illinois and has a work schedule of Monday - Friday 8am to 5pm.

Core Responsibilities:

Provide a high-level of direct support with customers throughout product acquisition stage of sales cycle, both domestically and internationally
Respond to customer questions regarding orders, pricing, and shipments
Communicate inventory needs with partnering departments in operations, production, and distribution
Work directly with third party providers to support customer requirements including but not limited to; distribution, transportation/deliver, blending, packaging, and stocking
Intake all necessary information and input all quality issues into CRM
Create and manage price lists, ensuring accuracy at the departmental and customer levels
Utilizing standards templates and software, create customer specific industrial labels when needed
Act as a key department resource for special projects

Position Requirements:

High school diploma or equivalent
Minimum of 5 years of customer service experience
Ability to communicate professionally with a variety of audiences, both in writing and verbally
Proficient using Microsoft Office programs

Preferred Requirements:

Experience working with ERP systems such as EnterpriseOne (JDEdwards)
Experience working with CRM systems such as Microsoft Dynamics

Other Details:

Pay Type – hourly
Pay range - $ $21.83/hour - $25.67/hour depending on education, experience, and skillset.