Inflight Operations Coordinator - West

The opportunity

To assist and support the line operations while contributing to On Time Performance (OTP) and a safe operation. Provide and coordinate regional support to the Inflight Operations Managers, Inflight Regional Managers and Flight Attendants. Liaise with other departments and outside parties.

Key responsibilities

• Follow up on day-to-day delays and cancellations in the region to determine root causes;
• Inform/guide Flight Attendants on on-time performance processes;
• Provide OTP reports to the Inflight Operations Managers and Regional Managers on trends and issues that may require additional follow up and participate in OTP improvement initiatives;
• Manage all Inflight & OBP Irregularity reports;
• Categorize reports, initiate investigations, and provide responses to Flight Attendants as required;
• Provide Absenteeism reports to the Inflight Operations Managers and Regional Managers on trends and issues that may require additional follow up;
• Follow up on Flight Attendant absences in the region;
• Manage leave and return to work checklists for all MAT, PAT, and LOA;
• Assist with leave and return to work checklists for all STD, LTD, and WCB;
• Provide monthly crew movement reports to Crew Resources;
• Manage the Base Swap program in consultation with Crew Planning, Labour and Inflight Regional Managers;
• Prepare and process line assessment paperwork for Inflight Operations Managers;
• Initiate passenger complaint and crew conflict investigations;
• Administrate the Flight Attendant Modified Work program and submit their time sheets;
• Perform other duties as assigned by Inflight Regional Manager or Inflight Operations Manager;
• Manage the Flight Attendant Uniform program and liaise with Unisync regarding Flight Attendant uniform issues; provide support to Flight Attendants with respect to uniform issues;
• Monitor Inflight email inbox and phone line; Manage and respond to routine Flight Attendant requests; Forward messages to appropriate Inflight Operations Manager as required;
• Liaise with various departments on behalf of Inflight Services;
• Communicate regularly with department managers;
• Perform duties in accordance with established policies and procedures while giving primary consideration to personal safety and the safety of co-workers and customers.

Required qualifications

• High school diploma;
• Must obtain and maintain a Restricted Area Identification Card (RAIC);
• Advanced skills in MS Office Word, Excel, Outlook, Teams and PowerPoint;
• Exceptional organizational skills;
• Attention to detail;
• Self-motivated and resourceful;
• Possess strong written and oral communication skills;
• Must be professional and have the ability to deal with highly sensitive information;
• Problem solving and analytical skills;
• Ability to meet deadlines;
• Ability to multi-task;
• English language fluency or working knowledge;

Preferred qualifications

• Post-graduate degree or diploma;
• Knowledge of software/systems\: Etrip, Rainmaker, Jazznet, Safety & Quality data base (Coruson), CrewTrac, etc.;
• Previous work experience in an administrative role;
• Previous experience working in a mixed union and non-union environment;
• French language fluency or working knowledge.