Information and Referral Specialist
Summary
Connects individuals and families to community resources like housing, mental health, and basic needs, handling referrals, data entry, and outreach in a nonprofit setting.
Summary
Under the supervision of the Community Based Services Supervisor, the Information and Resource (I&R) Specialist provides and assists with registrations, information, linkages, and referrals to individuals and families seeking services pertaining to basic needs, mental health, case management, housing, etc. The Information and Referral Specialist is also responsible for data entry and outreach.
We are looking for two (2) I&Rs:
- One (1) regular, full time
- One (1) temporary, full time
Duties and Responsibilities
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Support the Community Based Services Action Plan by meeting program outcomes and grant deliverables.
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Respond to walk-ins, call-ins, emails, and referred clients seeking community resources.
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Facilitate connections between clients and service providers, ensuring seamless referrals and follow-ups.
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Organize and distribute emergency assistance supplies; receive and sort public donations to the community-based sites.
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Screen and assess clients’ needs and provide appropriate resources and referrals.
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Contact, screen, register, and guide clients with the registration process and forms required for services and resources.