Information & Assistance Specialist (49823)

The Aging and Disability Resource Center (ADRC) is a single point of entry for older adults and people with disabilities who need information and assistance with community resources and access to publicly funded, community-based long-term care programs. The Information & Assistance Specialist will provide information and assistance over the phone, in person, and via email. If you love Seniors and you love helping people find solutions, this will be a rewarding and fulfilling job for you.

Duties and Responsibilities:

• Provide prompt, accurate, unbiased, and friendly responses to requests for information about an array of topics and for access to long-term care via email, over the phone, and in person.
• Provide follow-up connections to clients following Wisconsin Department of Health Services guidelines.
• Maintain up to date knowledge of community resource benefit programs, Options Counseling procedures, and program guidelines.
• Obtain and maintain Inform USA certification within 1 year of employment.
• Maintain up to date knowledge of eligibility, enrollment & disenrollment procedures and protocols for Family Care, IRIS, Partnership and PACE Programs.
• Provide advocacy and assist people to obtain needed services.
• Document contacts, make referrals to programs within the ADRC as well as outside organizations, and participate in time reporting applying State of Wisconsin DHS guidelines.
• Attend and participate in staff development programs, in-service training, staff meetings, professional seminars, and outreach events.
• Obtain Options Counseling certification after the first month of employment.
• Maintain a high level of confidentiality and performance that is established in ADRC contract, quality assurance plans and agency standards.