Information Support Specialist
Job Summary:
FLEXTRADES is a rapidly growing national provider of production solutions recognized by Staffing Industry Analysts as a 2026 Best Place to Work. We are seeking a highly motivated Information Support Specialist to join our team. In this role, you will be responsible for handling and providing advanced technical support for a wide range of IT-related issues. Your tasks will include setting up and troubleshooting laptop and mobile hardware, printers, video conferencing, and software connectivity. Additionally, you will play a crucial role in onboarding new hires and managing applications support. Strong technical and troubleshooting skills, certifications, and a customer-focused approach are essential for success in this position. If you are a quick learner with excellent problem-solving abilities and a passion for IT support, we invite you to join our team.
This is a Hybrid position and you must reside within driving distance of Hudson, WI
Duties & Responsibilities:
- Set up and troubleshoot wired/wireless LANs and workgroup Laptops, and Mobile (Android and iOS) hardware issues, video conferencing and A/V equipment, related software.
- Manage Applications and VOIP support and assist with the escalation of tickets to the IT Manager for complex issues.
- Resolve connectivity issues with users both in-person and remotely.
- Provision, configure, ship and support laptop hardware, mobile devices and related equipment for new hires.
- Onboard and offboard users efficiently by managing account creation, access provisioning, security settings, and license allocation.
- Software installation and patching.
- Communicate clearly and professionally with stakeholders, following up as needed.
- Effectively document support requests, updates, and resolutions in our ticketing system.
- Resolve support requests in an appropriate amount of time according to our SLA.
- As this role is Hybrid, you must live within a reasonable driving distance of Hudson WI office as you will be required to travel to the office on a needed basis.
- All other duties as assigned.