INFORMATION SYSTEM (IS) MANAGER

About the role

Responsible for managing IT projects, vendors and technical support, as well as maintaining business applications, servers, networks, cloud systems and end-user devices. The role also includes performing system backups, monitoring system performance and cybersecurity alerts, and conducting cybersecurity awareness training for employees.

Key responsibilities

• Manage and support business applications, servers, networks, cloud systems and end-user devices.

• Provide helpdesk support and troubleshoot system, hardware, internet, POS and door lock issues.

• Administer user accounts, passwords, access rights and government portals.

• Manage IT vendors, service agreements, maintenance contracts and equipment purchases.

• Maintain IT assets, inventory records and proper disposal of equipment.

• Perform system backups, restoration checks and routine server and network maintenance.

• Monitor cybersecurity alerts, antivirus, firewall and anti-spam systems.

• Conduct cybersecurity awareness and system-user training.

• Support audits, review IT policies and ensure compliance with security requirements.

• Provide IT support to related companies and carry out other assigned duties.