Information Systems Manager

Job Summary:

The Information Systems Manager plans, coordinates, and directs Information Technology activities across the organization. This position is responsible for managing technology infrastructure, administrative and clinical applications, cybersecurity, telecommunications, technical support services, and technology related projects to support organizational goals and ensure compliance.

Supervisory Responsibilities:

• Provide leadership and direction to the Information Technology team to support organizational objectives, regulatory requirements and operational priorities.

• Hire, train and supervise Desktop Support personnel or other IT related staff.

• Conduct performance evaluations according to organizational standards and best practices.

Duties/Responsibilities:

• Manage the organization's administrative and clinical applications, operating systems, and business systems; oversee system upgrades, enhancements and integrations.

• Oversee and provide technical support to end users through a ticketing management system and other approved communication methods at all NRHC locations and events.

• Manage network infrastructure, cloud services, telecommunication systems, and server environments to ensure day-to-day reliability and performance.

• Collaborate with executive leadership and management teams to identify technology needs, improve operational efficiency and support organizational goals.

• Manage technology risks through the identification, assessment, mitigation, and monitoring of threats to organizational systems, data, and operations.

• Collaborate with leadership to develop, maintain, and implement Information Technology policies, procedures, and workflows that support compliance with HIPAA, HITECH and applicable regulatory requirements, while ensuring operational efficiency.

• Oversee cybersecurity initiatives and training, vulnerability management, phishing awareness training, and incident response.

• Remain current on advances in technology, cybersecurity, healthcare information systems, and industry best practices to make recommendations to improve organizational security and performance.

• Manage relationships with software, hardware, telecommunications and managed services vendors.

• Participate in organizational performance improvement activities by identifying technology solutions, process enhancements, and system improvements that promote quality, efficiency, and patient outcomes.

• Manage the Information Technology budget and expenditures in collaboration with appropriate fiscal staff.

• Evaluate vendor performance, contract compliance and technology solutions.

• Oversee USAC related activities, including funding applications, vendor coordination, reporting, and program administration to maximize funding opportunities.

• Perform other related duties as assigned.