Information Technology Account Manager 26-00034
Are you ready to join an award-winning MSP recognized as one of the best places to work on Long Island? Techworks Consulting is seeking a talented and driven Information Technology Account Manager to serve as a trusted advisor on client accounts. If you thrive in a dynamic, hands-on environment, this on-site role in Ronkonkoma, NY could be the perfect opportunity for you!
We’ll Provide:
Robust benefits package including health insurance, dental, 401K, PTO, and holidays
Salary range of $75,000-$85,000
Opportunities for continued growth and learning
Great company culture supported by strong core values
What You'll Do:
Serve as the primary point of contact and trusted advisor for assigned client accounts
Build and maintain strong, long-term client relationships
Understand client business objectives and align IT services accordingly
Conduct regular client check-ins, QBRs, and strategic planning discussions
Coordinate with internal service desk, engineering, and project teams to ensure timely issue resolution
Translate technical concepts into clear, business-friendly language for clients
Identify risks, gaps, and opportunities within client environments
Recommend improvements, upgrades, and additional services when appropriate
Skills You'll Need:
2+ years of experience in a Technical Account Manager, Account Manager, or similar role
Prior experience working for an MSP or IT services provider (strongly preferred)
Solid understanding of common SMB technologies
Strong communication and interpersonal skills
Ability to manage multiple accounts and priorities effectively
Comfort identifying upsell opportunities, recommending solutions, and supporting account growth through strong relationships and technical insight
Ability to work some after-hours as required as customer project demands or emergency incidents would require
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