Information Technology Analyst
Posted
Summary
Generalist IT support role at Brodstone Healthcare in Superior, NE: installs, maintains, and troubleshoots desktops, servers, network/Wi-Fi, firewalls, and phone systems; handles OS upgrades, data backups, and end-user support for the hospital's internal infrastructure.
JOB SUMMARY:
- Support and maintain in-house computer systems, desktops, peripherals and telephone system. This includes installing, diagnosing, repairing, maintaining, and upgrading all hardware and software. Troubleshoot problem areas in a timely and accurate fashion, and provide end user training and assistance where required. Solves commonly occurring operations problems and refers more complex problems to specialized vendor support.
PRIMARY JOB DUTIES:
- Adheres to Brodstone Healthcare Mission, Vision and Values.
- Adheres to Brodstone Healthcare Standards of Behavior.
- Assists with maintaining network users, user environment, directories, and security.
- Keep systems up-to-date through operating systems upgrades.
- Monitor networking equipment and servers.
- Assist with the design, implementation, and ongoing support of the software and features.
- Monitor web performance, network availability and security.
- Oversee troubleshooting for system errors.
- Provide technical support either by phone, remote access or site visits as needed.
- Responds to IT issues; hardware maintenance, software, networking, etc.
- Evaluate connectivity issues, equipment, and software.
- Modify configurations, utilities, software, etc.
- Set up equipment for new users.
- Install, test and monitor servers, firewalls, and new software.
- Perform data backups.
- Install and update network system improvements as needed.
- Assist with servers, LAN/WAN technologies, computer repair/troubleshooting software, networks, virus protection, Wi-Fi technology and more.
- Helps plan and develop policies and procedures for carrying out computer operations as requested.
- Maintains computers and associated equipment on regular preventive maintenance schedule.
- Repairs computers and associated equipment when malfunctions occur.
- Contacts IT Manager and/or vendors as needed to solve problems.
- Creates and updates records at intervals consistent with the Network Administrator and facility guidelines.
- Attends and participates in departmental meetings / in-services, Brodstone Healthcare quality improvement program, etc.
- Performs other duties as assigned.