Information Technology Help Desk Specialist

Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. This job description reflects management’s assignment of essential functions; it does not prescribe or restrict the tasks that may be assigned.

Summary: The Help Desk Specialist’s primary responsibility is to resolve, triage, escalate, and track all incoming requests for technical assistance. This includes systems analysis, purchase and provisioning, implementation and deployment, upgrades and technical/administrative support. The position reports to the Chief Technology Officer and will work closely with IT team members and bank staff to ensure the reliability, security, and efficiency of the bank’s network, applications, printers, phones, mobile devices, remote access, video and other systems/platforms.